Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maikya Dubose

Bolivar,TN

Summary

Motivated and conscientious individual skilled on scheduling appointments, verifying insurance, and managing patient records in healthcare setting. Experienced in utilizing electronic medical record systems to maintain patients profiles and billing information. Dedicated to improving satisfaction and providing and excellent healthcare experience.

Overview

2
2
years of professional experience

Work History

Provider Services Representative

Magnolia Creek Nursing
01.2025 - Current
  • Performed data entry tasks accurately and efficiently to update providers' accounts in the system.
  • Processed incoming calls from providers regarding billing issues, account information, and technical support needs.
  • Assisted patients with navigating online portals for scheduling appointments or submitting payments securely.
  • Researched complex insurance claims issues in order to provide accurate solutions in a timely fashion.
  • Provided technical support for software applications used within the healthcare facility's operations.
  • Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.

Healthcare Customer Service Representative

Continuum
11.2023 - 01.2025
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained accurate records of patient interactions , including notes on billing concerns, insurance policies, medical procedures and other related topics.
  • Performed data entry tasks accurately while adhering to company standards for quality assistance.
  • Provided technical support for software applications used within the healthcare facility's operations.

Education

Bolivar Central High School
Bolivar, TN

Skills

  • HIPAA compliance
  • Claims processing
  • Call center experience
  • Customer service
  • Scheduling appointments
  • Medical insurance
  • Document filing
  • Patient confidentiality
  • Patient intake
  • Medicaid
  • Clinical data entry

Timeline

Provider Services Representative

Magnolia Creek Nursing
01.2025 - Current

Healthcare Customer Service Representative

Continuum
11.2023 - 01.2025

Bolivar Central High School

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