Maile Delbosque

• Coordinated patient scheduling, check-in, check-out, and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Gathered forms and copied insurance cards to collect patient information, verifying and completing billing and insurance filing.

Worked directly with healthcare practice staff to maintain patient records, explain common medical procedures to patients and assist in basic examination under the direction of licensed healthcare providers in a large practice including answering telephones, and sending messages to appropriate parties. Responding to triage and computer responsibilities include creating and entering data, updating patient records, and word processing correspondence. Open and closed office.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client's medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Arranged surgeries for surgical center, confirmed times with patients and prepared admission and consent forms.
• Obtained pre- and post-treatment vital signs and weight.

Scheduled procedures, prepared charts, and pre-admissions and consent forms, followed standards and procedures, and complied with legal regulations. Taking vital signs for pre and post-op procedures, and starting IVs. Assisting physician during minor procedures, maintaining sterile field during surgical procedure, applying dressing, setting up sterile tray, and drawing up pre-op medication for injections. Taking and saving images with CR Machine (3 yrs + experience). Breaking down room, filling documentation, going over lab results, and imaging with patient. Responsibilities also include receiving and sending all medical records, Responsibility for opening and closing office.

• Researched discrepancies to assist with customer inquiries.
• Answered phone calls to handle customer concerns and complaints.
• Used knowledge and suggestive selling techniques to build department.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.
• Trained new personnel regarding company operations, policies, and services.
• Trained staff on operating procedures and company services.
• Completed inventory counts and ordered merchandise.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Reasonability for opening and closing store. In-person and telephone customer service, Communicate with vendors and customers regarding inventory availability. Cashier appointment setting duties. Hiring and training responsibilities. Regular meetings with support services, marketing and administration teams.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Handled client correspondence and tracked records to foster office efficiency.
• Coached new employees on administrative procedures, company policies and performance standards.
• Maintained staff directory and company policy handbook for human resources department.

Processed Insurance claims, complete billing procedures and account collections, worked explanations of benefits. Handled in and outbound referrals, medical records, faxes and voicemails. Maintained reception area and opened and closed office.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Bartend, waitress, managed guest checks and handled to-go orders. Cleaned, sterilized, and organized facility equipment, seating areas, and kitchen. Performed quality control of food, beverages, and serving items.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Performed cash, card and check transactions to complete customer purchases.

Handled phone calls and taking patrons reservation, Bartend, waitress, and managed guest checks for large parties. Cleaned and organized pantry area, the seating areas and the kitchen. Restocked and refilled the buffet, the drinks and the condiments. Open and closed the store.

• Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Delivered excellent patient experiences and direct care.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Worked with patients and families to develop future plans and discuss care actions.
• Educated patients by explaining preparation instructions for upcoming procedures and tests.
• Established rapport and relationships with patients and external partners to cross-train and support medical staff.
• Developed strategic relationships with general practitioners and coworkers to build strong network.
• Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
• Measured effectiveness with team and implemented recommendations for long-term improvements.
• Monitored logistics for patient intake and implementation of proposed courses of treatment.

Assisted senior recruiters with career fairs and events. Distributed company materials to job candidates. Handled mail, employee files, faxes and voicemails. Maintained waiting room, employee lounge, and restrooms. Data entry, applications tracking and drug screenings. Responsible for scheduling, interviewing and hiring.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Kept accounts in balance and ran daily reports to verify totals.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Handled mail, faxes, and patient charts. responded to practice invoices, patient, physician and vendor phone calls, as well as voicemails. Appointment settings, ordered and distributed office supplies. Maintained HIPPA-compliance in the practice. Phlebotomy and other lab duties.

• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Provided safe mobility support to help patients move around personal and public spaces.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.