Maile Frank
West Haven,CT
Summary
Dynamic IT leader with a proven track record at Hospital for Special Surgery, excelling in operational leadership and strategic planning. Enhanced project outcomes through innovative communication tools and strong relationship building, while successfully managing budgets and driving process improvements. Expertise in video conferencing technology and fostering a collaborative team culture.
Overview
22
22
years of professional experience
3
3
Certificate
Work History
Assistant Vice President - IT Technical - AV
Hospital for Special Surgery, Main Campus
07.2021 - 04.2025
- Oversaw adoption initiatives, ensuring smooth transitions during periods of process improvements.
- Trusted advisor for executive leadership to align department goals with overall strategic priorities and staffing structure.
- Managed a diverse portfolio of projects including IT technical, Security and Surveillance, Biomedical and ensured that each project met established quality standards and delivered expected results.
- Reduced budgetary costs by negotiating vendor contracts and identifying areas for potential savings.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
Senior Director, Education Technology
Hospital for Special Surgery, Main Campus
07.2018 - 06.2021
- Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain.
- Grew talent pool to fit the unique skill set needed by actively recruiting top-tier candidates from diverse backgrounds while implementing robust training programs for skill development across all levels of staff.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth.
- Implemented cost-saving measures through effective resource allocation and technology reductions.
Director, Education Technology
Hospital for Special Surgery, Main Campus
07.2016 - 07.2018
- Managed capital and operational budgets effectively to ensure optimal use of resources.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
Manager, Education Technology
Hospital for Special Surgery, Main Campus
05.2011 - 07.2016
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed purchasing and customer account operations efficiently.
Manager, Video Conferencing and Engineer
IVCi
11.2006 - 05.2011
- Enhanced collaboration for clients by setting up video conferencing systems and other communication tools.
- Provided online training for video conferencing technology to clients.
- Assisted with Audio Visual technical troubleshooting during executive meetings or live performances to maintain high-quality audio experiences for audiences.
Technician, AV and Distance Learning
Lorain County Community College
06.2003 - 06.2006
Education
Bachelor of Arts - Communications
Cleveland State University
Cleveland, OH01-2002
Skills
- Operational leadership
- Strategic planning
- Emotional intelligence
- Process improvements
- Relationship building & developing culture
- Client account management & negotiation
- Project management
- Video conferencing & UCC
- Distance learning in clinical and non-clinical environments
- Digital signage
- RTLS asset training & wayfinding
- Security and surveillance
Accomplishments
- Assisted in securing multiple grants totaling $10M for technology advancements in distance learning.
- Successfully lad deployment of technology grant projects.
- Planned and deployed technology life cycle methodology to produce and maintain high quality systems.
- Achieved a 100% employee retention rate over nine years for management and directors, and two years for entry-level team members, by implementing comprehensive training programs and mentorship initiatives.
- Consistently achieved Gallup employee engagement scores exceeding 4.8 out of 5 over a 14-year period.
Certification
CTS Certification - CVE-2 - OSHA 30
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Vice President - IT Technical - AV
Hospital for Special Surgery, Main Campus
07.2021 - 04.2025
Senior Director, Education Technology
Hospital for Special Surgery, Main Campus
07.2018 - 06.2021
Director, Education Technology
Hospital for Special Surgery, Main Campus
07.2016 - 07.2018
Manager, Education Technology
Hospital for Special Surgery, Main Campus
05.2011 - 07.2016
Manager, Video Conferencing and Engineer
IVCi
11.2006 - 05.2011
Technician, AV and Distance Learning
Lorain County Community College
06.2003 - 06.2006
Bachelor of Arts - Communications
Cleveland State University
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