Maile Kaumatule
Salt Lake City,UT
Summary
Amiable Customer Experience Agent with several years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews.
Overview
7
7
years of professional experience
Work History
Special Needs Assistant
Crossroads Youth and Adult services
Orem, The Utah
01.2024 - Current
- Supported individuals with special needs in daily living activities and personal care.
- Assisted in developing and implementing individualized education plans for clients.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Monitored behavioral patterns and provided consistent feedback to improve outcomes.
- Delivered emotional support and encouragement to enhance client confidence and independence.
- Organized recreational activities tailored to the interests of clients with diverse needs.
Real Estate Agent
Marlene’s Realty Inc
Kaneohe, Hawaii
05.2018 - Current
- Assisted clients in buying and selling residential properties throughout local neighborhoods.
- Conducted market research to determine property values and pricing strategies.
- Prepared and presented property listings using digital marketing tools and social media platforms.
- Facilitated property showings, highlighting key features to potential buyers.
- Negotiated offers and contracts between buyers and sellers effectively.
- Coordinated with mortgage lenders, inspectors, and title companies for seamless transactions.
- Developed strong relationships with clients through excellent communication and follow-up services.
- Attended local real estate events to network and stay informed about market trends.
Customer Experience Specialist
Delta
Salt Lake City, Utah
01.2023 - 08.2025
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Provided product knowledge to customers, guiding them through options available.
- Handled customer complaints with empathy and professionalism to ensure resolution.
- Maintained updated knowledge of promotional offers and loyalty programs for customers.
- Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
Education
Kahuku High School
Kahuku, HISkills
- Customer experience
- Conflict resolution
- Market research
- Negotiation strategies
Timeline
Special Needs Assistant
Crossroads Youth and Adult services
01.2024 - Current
Customer Experience Specialist
Delta
01.2023 - 08.2025
Real Estate Agent
Marlene’s Realty Inc
05.2018 - Current
Kahuku High School