MAILEN WEEDEN
Louisville,KY
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
KHARITES AESTHETICS MED-SPA
Louisville, KY
12.2024 - Current
- Handled sensitive information with confidentiality and compliance.
- Processed cash transactions accurately, achieving 100% register balance.
- Managed mail, courier services, and correspondence efficiently.
- Monitored visitor access systems and issued identification badges.
- Scheduled appointments, optimizing time management for clients.
- Delivered exceptional customer service via phone, email, and in-person.
- Maintained an organized, welcoming reception area for guests.
- Performed precise data entry to ensure accurate record-keeping.
- Greeted customers warmly, fostering a positive first impression.
Cosmetologist
SKINCARE SPA BY PILAR
Louisville, KY
06.2022 - 12.2024
- Provided personalized skincare and beauty consultations, ensuring client satisfaction.
- Managed client appointments and schedules with precision, optimizing time management.
- Maintained a clean, organized, and inviting workspace for clients.
- Handled sensitive client information with confidentiality and professionalism.
- Processed payments and maintained accurate financial records.
- Delivered exceptional customer service, addressing client inquiries and concerns promptly.
- Greeted clients warmly, creating a welcoming and relaxing atmosphere.
- Performed detailed client record-keeping and data entry for treatment tracking.
Owner and Dispatcher
WEEDEN HAULING LLC
Louisville, KY
05.2020 - 05.2022
- Coordinated and dispatched resources efficiently, ensuring timely responses.
- Managed high-volume phone and radio communications with clarity and professionalism.
- Scheduled and tracked appointments, deliveries, and service calls with precision.
- Handled sensitive information with confidentiality and compliance.
- Maintained accurate records and logs for dispatch operations.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Monitored and tracked fleet movements using dispatch software.
- Multitasked effectively in fast-paced, high-pressure environments.
Sales Associate
MACY'S INTERNATIONAL MALL
Miami, FL
08.2012 - 04.2020
- Provided exceptional customer service, ensuring a positive shopping experience.
- Assisted customers in product selection, offering personalized recommendations.
- Processed transactions accurately and efficiently using POS systems.
- Maintained a clean, organized, and visually appealing sales floor.
- Handled cash, credit, and debit transactions with 100% accuracy.
- Resolved customer inquiries and complaints promptly and professionally.
- Achieved and exceeded sales targets through upselling and cross-selling techniques.
- Collaborated with team members to achieve store goals and improve operations.
Education
LBA - COSMETOLOGY AND AESTHETICS
LOUISVILLE BEAUTY ACADEMY
Louisville, KYCOSMETOLOGY AND AESTHETICS
CELEBRITY SCHOOL OF BEAUTY
Miami, FLSkills
- Excellent customer service
- Managed phone calls, emails, and inquiries efficiently
- Scheduled appointments and maintained organized calendars
- Handled sensitive information with confidentiality
- Processed payments and invoices accurately
- Effective communication
Languages
English
Professional
References
KHARITES AESTHETICS MED-SPA
(502) 709-7774
SKIN CARE BY PILAR
(502) 653-7995
Timeline
Front Desk Receptionist
KHARITES AESTHETICS MED-SPA
12.2024 - Current
Cosmetologist
SKINCARE SPA BY PILAR
06.2022 - 12.2024
Owner and Dispatcher
WEEDEN HAULING LLC
05.2020 - 05.2022
Sales Associate
MACY'S INTERNATIONAL MALL
08.2012 - 04.2020
LBA - COSMETOLOGY AND AESTHETICS
LOUISVILLE BEAUTY ACADEMY
COSMETOLOGY AND AESTHETICS
CELEBRITY SCHOOL OF BEAUTY
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