Mailia Yang
Kenmore,WA
Summary
Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
9
9
years of professional experience
Work History
Sales Development Representative
Verstela
06.2024 - 11.2024
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Assistant Branch Manager
Enterprise Mobility
07.2022 - 01.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Market Account Specialist
Engie Impact
05.2021 - 07.2022
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
ESL Teacher
Ningbo Binhai International Cooperative School
08.2015 - 08.2018
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
- Modified curriculum plans with colleagues to meet changing student needs.
Education
J.D. - Law
Drexel University
Philadelphia, PA05.2021
Bachelor of Arts - Political Science
Whitworth University
Spokane, WA05.2014
Skills
- Employee and Team Development
- Service and Sales Culture
- Operations Management
- Customer Service
- Sales, Growth, Marketing and Profitability
Timeline
Sales Development Representative
Verstela
06.2024 - 11.2024
Assistant Branch Manager
Enterprise Mobility
07.2022 - 01.2024
Market Account Specialist
Engie Impact
05.2021 - 07.2022
ESL Teacher
Ningbo Binhai International Cooperative School
08.2015 - 08.2018
J.D. - Law
Drexel University
Bachelor of Arts - Political Science
Whitworth University
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