MAILIKA FREEMAN-ESTE
MCDONOUGH,GA
Summary
Compassionate and dependable Emergency Medical Technician-Basic (EMT-B) with experience providing emergency and non-emergency patient care, medical transport, hospital support, and exceptional customer service. Skilled in patient assessment, vital signs, Basic Life Support, documentation, HIPAA compliance, and working effectively in fast-paced environments.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Emergency Medical Technician-Basic (EMT-B)
Team Mobile Health Care
10.2025 - 10.2026
- Assess patients, obtain vital signs, and document patient care accurately.
- Delivered Basic Life Support during emergency and non-emergency transports to stabilize patients.
- Stabilized patients using airway support, bleeding control, and vital sign monitoring.
- Monitored patient condition and communicated critical information effectively to receiving facilities.
- Collaborated with EMS professionals to ensure delivery of safe, compassionate care in high-pressure situations.
- Communicated with dispatch, medical staff, and receiving facilities during emergencies.
- Documented patient information, care details, and transport reports accurately.
- Ensured ambulance was fully stocked and operational for immediate response. and ensure equipment is operational.
- Followed infection control, safety, and patient privacy procedures in mobile care settings.
Emergency Medical Technician-Basic (EMT-B)
Ameripro EMS
02.2023 - 10.2025
- Delivered emergency medical care and BLS to stabilize patients per state protocols.
- Assessed patients and monitored conditions during transport to ensure optimal care.
- Worked closely with hospitals, dispatch, and first responders.
- Completed accurate electronic patient care reports.
- Collaborated with hospitals, dispatch, and first responders to coordinate effective emergency responses.
Hospital Services Technician
LifeSouth
08.2022 - 01.2023
- Inspected blood products for quality and safety compliance.
- Processed hospital blood orders to ensure timely availability for patient needs.
- Delivered blood products with attention to safety protocols and efficiency.
Transportation Security Officer
Department of Homeland Security
06.2019 - 08.2021
- Monitored and enforced compliance with federal security regulations to safeguard personnel and property.
- Verified passenger identities and inspected baggage to ensure safety and security of travelers.
- Notified management of security issues promptly to potential security threats without delay.
Customer Service Representative
Inktel Contact Center Solutions
Miramar, Florida
05.2018 - 05.2019
- Resolved customer questions about accounts, orders, and service requests.
- Documented call details in customer records and tracking systems.
- Verified customer information before processing account updates.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Assessed patient conditions and delivered basic emergency medical care during mobile response calls.
- Stabilized patients using airway support, bleeding control, and vital sign monitoring.
- Assisted ambulance crews with safe patient loading, transport, and transfer procedures.
Education
Certificate of Completion -
Georgia Institute of EMS
A.S. - Culinary Arts & Foodservice Management
Johnson & Wales University
High School Diploma -
Ivanna Eudora Kean High School
Skills
- Emergency Medical Services (EMS)
- Basic Life Support (BLS)
- Patient Assessment
- Vital Signs
- Medical Documentation
- Emergency Response
- Patient Transport
- HIPAA Compliance
- Data entry
- Time Management
- Team Collaboration
- Customer service
- Call performance
- Call center management
- Client relations
Certification
NREMT EMT-B (2023), Georgia EMS License, American Heart Association BLS (CPR/AED)
Timeline
Emergency Medical Technician-Basic (EMT-B)
Team Mobile Health Care
10.2025 - 10.2026
Emergency Medical Technician-Basic (EMT-B)
Ameripro EMS
02.2023 - 10.2025
Hospital Services Technician
LifeSouth
08.2022 - 01.2023
Transportation Security Officer
Department of Homeland Security
06.2019 - 08.2021
Customer Service Representative
Inktel Contact Center Solutions
05.2018 - 05.2019
Certificate of Completion -
Georgia Institute of EMS
A.S. - Culinary Arts & Foodservice Management
Johnson & Wales University
High School Diploma -
Ivanna Eudora Kean High School