Maille Williams
Mattituck,NY
Summary
Adaptable professional with experience in hospitality leadership and freelance web design. Known for strong multitasking, organization, and attention to detail, with a track record of building training guides, tracking systems, and client-focused solutions. Ready to support efficient operations and high-quality service.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Claudios
04.2026 - Current
- Delivered attentive table service, accurately recorded orders, and coordinated timely food and beverage delivery.
- Helped management plan and serve bar menu exceeding customer expectations.
- Processed guest payments, balanced cash drawer, and resolved checkout issues professionally.
- Refilled supplies, restocked essentials, and maintained clean service stations throughout shifts.
Freelance Web Designer
Freelance
03.2020 - Current
- Translated wireframes into polished pages using HTML, CSS, and content management systems.
- Designed responsive website layouts aligned with client branding and usability goals.
- Collaborated with clients to refine site structure, navigation, and visual hierarchy.
- Optimized page performance, image assets, and mobile compatibility across devices.
- Managed multiple freelance projects, balancing timelines, priorities, and client expectations.
Director
Lucharitos
07.2021 - 02.2026
- Promoted from Bartender to Location Manager within 6 months, then advanced to Director role based on strong leadership, operational expertise, and performance.
- Directed labor planning, spending, and operational budgets across 7 locations, holding management teams accountable to financial and performance targets.
- Managed scheduling, payroll, purchasing, vendor relationships, and day-to-day operations while supporting multiple management teams.
- Developed comprehensive FOH & BOH training programs and guides to standardize onboarding, procedures, and employee development across the company.
- Created financial tracking spreadsheets, manager spending tools, order guides, and par-level systems to improve inventory control and purchasing accuracy.
- Standardized company operations by creating templates and documentation for recurring management and operational processes.
- Researched and evaluated vendors to ensure competitive pricing, negotiated cost increases, and identified opportunities to reduce operating expenses.
- Served as the company’s primary POS system resource, troubleshooting issues, coordinating updates, and training management on system functionality.
Education
Bachelor of Science - Biology
College of Mount Saint Vincent
The Bronx, NY05-2016
Skills
- Customer service
- Inventory management
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Adaptability
- Teamwork and collaboration
- Analytical skills
Timeline
Server/Bartender
Claudios
04.2026 - Current
Director
Lucharitos
07.2021 - 02.2026
Freelance Web Designer
Freelance
03.2020 - Current
Bachelor of Science - Biology
College of Mount Saint Vincent