Mai Lor Lee
La Crosse
Summary
Dynamic professional with a proven track record in fast-paced environments, adept at navigating last-minute changes with ease. Consistently recognized for delivering high-quality work under pressure while maintaining exceptional speed and efficiency. Strong expertise in customer service, multitasking, and time management ensures every interaction leaves a positive and lasting impression. Committed to enhancing the customer experience through dedication and a proactive approach to problem-solving.
Overview
15
15
years of professional experience
Work History
Laboratory Support Technician
Emplify Health System
La Crosse, Wisconsin
08.2011 - 06.2026
- Collected blood samples from patient's in a timely manner and send to lab for processing.
- Prepared samples for analysis according to established protocols.
- Maintained laboratory equipment and ensured proper functioning and cleanliness.
- Supported training of new staff on safety procedures and laboratory techniques.
- Communicated effectively with healthcare professionals regarding specimen handling procedures.
- Collect, labeled, and stored lab samples according to laboratory protocols.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and specimens.
- Supported team members in their daily tasks, fostering a collaborative work environment conducive to productivity.
- Provided exceptional customer service when interacting with clients regarding sample submissions or inquiries about test results.
- Assisted in troubleshooting issues with lab equipment, minimizing downtime and ensuring continuous workflow.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Troubleshot and resolved equipment and process issues.
Education
Associate of Applied Science - Medical Assistance
Western Technical Collage
La Crosse, Wisconsin12.2010
High School Diploma -
Logan High School
La Crosse, WI05.2008
Skills
- Safety compliance
- Problem-solving abilities
- Teamwork and collaboration
- Positive attitude
- Active listening
- Troubleshooting
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Goal setting
- Time management abilities
- Quality assurance
- Good Telephone Etiquette
- Organizational skills
- Critical thinking
- Professionalism
- Excellent communication skills
- Attention to detail
- Familiar with Microsoft Word, Excel, PowerPoint, and Outlook
- Multitasking Abilities
- Paperwork processing
- Data collection
- Staff training
- Filing
- Multi-line phone talent
- Report preparation
- Customer service experience
- Data analysis
Languages
English
Hmong
Timeline
Laboratory Support Technician
Emplify Health System
08.2011 - 06.2026
Associate of Applied Science - Medical Assistance
Western Technical Collage
High School Diploma -
Logan High School