Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mailyn Dawson

Phoenix,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated Customer Service Representative with extensive experience in insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Resourceful Social Media Marketing Manager with high-level social media and marketing technology expertise. Directed social media marketing program and expanded audience across all targeted networks. Excellent conceptual skills and attention to detail with focus on generating brand recognition and loyalty.

Overview

4
4
years of professional experience

Work History

Respite and Habilitation Care Provider

Arizona Autism
01.2024 - Current
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.

Non-Profit Intern

Big mamas house
02.2022 - Current
  • Worked with team members to promote great customer service and pleasant work environment
  • Attended and participated in meetings and brainstorming sessions with team members
  • Supported various program activities, assisting with administrative tasks

New Hire Trainer

Amazon Services
02.2023 - 10.2024
  • Quality Inspections and Reporting
  • Machine Operation
  • Machine Setup and Shutdown
  • Customer Follow-Up
  • Email Marketing
  • Policy Changes
  • Insurance Policy Sales
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Supervised and led employees to maintain productivity and customer service levels
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor
  • Checked orders for quality and completeness
  • Assisted general manager with operations game plan and company initiatives implementation
  • Implemented ongoing training initiatives for existing employees, promoting continuous professional development within the organization.

Production Machine Operator

Amazon
07.2022 - 01.2023
  • Devised group projects and individual presentation assignments to encourage class participation
  • Used engaging teaching methods to help students achieve success in computer science
  • Monitored student progress through frequent assessments of various computer tasks
  • Evaluated robots in operation and debugged programs to improve operation
  • Understood and followed oral and written directions

Lead Chef

Desert Diamond Casino
02.2021 - 06.2022
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Developed creative special-event menus tailored to individual client needs and preferences, resulting in increased bookings for private functions.
  • Demonstrated exceptional leadership skills while supervising a team of chefs and kitchen staff members during peak service hours.
  • Implemented cost-saving measures, increasing profitability without compromising on food quality or presentation standards.

Education

Certificate - Lash Extensions Specialist

Ava Lash Academy
Phoenix, AZ

Diploma -

Washington High School
Phoenix, AZ
05.2019

Skills

  • Conflict Resolution
  • Customer Service
  • Reliable & Trustworthy
  • Team Building
  • Team Management
  • Planning & Organizing
  • Friendly, Positive Attitude

Timeline

Respite and Habilitation Care Provider

Arizona Autism
01.2024 - Current

New Hire Trainer

Amazon Services
02.2023 - 10.2024

Production Machine Operator

Amazon
07.2022 - 01.2023

Non-Profit Intern

Big mamas house
02.2022 - Current

Lead Chef

Desert Diamond Casino
02.2021 - 06.2022

Certificate - Lash Extensions Specialist

Ava Lash Academy

Diploma -

Washington High School
Mailyn Dawson