Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maimouna Ndiaye

2705 Bainbridge Avenue #2G,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Clerical Associate

Bellevue Hospital Center
07.2020 - Current
  • Recognized patient issues prior to escalation and applied de-escalation techniques for effective resolution.
  • Interact with customers by phone, email or in-person to provide information.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Enter patients data using Epic Softwear, following procedures to keep information private.

Barista

Starbucks
09.2019 - 11.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Sales Associate

American Eagle Outfitters, Inc
11.2017 - 04.2019
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales Associate

The Gap
04.2017 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.

SYEP Employee

Police Athletic League Inc
06.2017 - 08.2017
  • Developed unique and thoughtful activities to engage diverse participants in group situations.
  • Monitored social interactions to promote positive social experiences for participants and prevent conflicts.
  • Integrated STEM activities into programs to enrich educational impact and inspire novel career paths.
  • Promoted result-driven programs, aligning pursuits with overall enrichment goals.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Frequently inspected production area to verify proper equipment operation.

Education

High School Diploma -

Broome Street Academy Charter High School
New York, NY
06.2016

Skills

  • Office Management
  • Schedule Management
  • Office Equipment
  • Call Transfers
  • Social Media Knowledge
  • Unit Administration
  • Administrative Support
  • Medicaid Experience
  • Team Bonding
  • Employee Training
  • Clerical Support
  • Strong Problem Solver
  • Prioritizing Work
  • Patient Interviews
  • Documentation
  • Payment Processing

Timeline

Clerical Associate

Bellevue Hospital Center
07.2020 - Current

Barista

Starbucks
09.2019 - 11.2020

Sales Associate

American Eagle Outfitters, Inc
11.2017 - 04.2019

SYEP Employee

Police Athletic League Inc
06.2017 - 08.2017

Sales Associate

The Gap
04.2017 - 11.2018

High School Diploma -

Broome Street Academy Charter High School

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Maimouna Ndiaye