Maimuna Abdullah
Cyber Security Analyst
Laurel,MD
Summary
Industry Certified and Enthusiastic Entry-Level Cyber Security Associate who is a quick learner and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of most computer hardware and training in computer programming software. Highly motivated to learn, grow, and excel in the IT industry.
Overview
2
2
Certifications
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Sr. Operations Support Representative
Vector Security
Columbia, MD
08.2014 - Current
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Personal Banker
Wells Fargo
Elkridge, MD
05.2012 - 08.2014
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Continually boosted branch production and revenue by [Number]% by consistently meeting all monthly and quarterly sales goals.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Established rapport with new clients to increase satisfaction and loyalty.
- Achieved consistent recognition as top sales performer.
- Expanded client base by promoting new financial products.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
Sr. Customer Service Rep
Capital One
Laurel, MD
02.2009 - 05.2012
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Administrative Assistant
Al-huda School
College Park, MD
10.2007 - 02.2009
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
- Maintained complex digital filing system for financial information.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Education
Computer Programming
University Of Maryland - College Park
College Park, MD 08.2020 - Current
Vocational Certification - Dentistry (Pre-Dentistry)
Penn Foster Career School
Scranton, PA 10.2009 - 05.2010
High School Diploma -
Penn Foster Career School
Scranton, PA 08.2004 - 07.2005
Skills
Analysis and research
undefinedCertification
CompTIA Security+
Timeline
CompTIA Security+
03-2021
Computer Programming
University Of Maryland - College Park
08.2020 - Current
Alarm.com Certified Technician
01-2020
Sr. Operations Support Representative
Vector Security
08.2014 - Current
Personal Banker
Wells Fargo
05.2012 - 08.2014
Vocational Certification - Dentistry (Pre-Dentistry)
Penn Foster Career School
10.2009 - 05.2010
Sr. Customer Service Rep
Capital One
02.2009 - 05.2012
Administrative Assistant
Al-huda School
10.2007 - 02.2009
High School Diploma -
Penn Foster Career School
08.2004 - 07.2005
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