William Phillips
Colorado Springs,CO
Summary
Dynamic Army veteran with over 23 years of military experience specializing in operations management and safety protocols. Proven track record in effectively monitoring complex systems in high-security environments while ensuring the safety of clients and staff under pressure with a active secret level security clearance. Expertise in strategic planning, project management, and development of training materials, coupled with a strong focus on team collaboration and adaptability to shifting priorities. Committed to fostering a safe and productive work environment through robust hazard assessments and regulatory compliance initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Clerk
Akima
Fort Carson, CO
11.2025 - Current
- Support inventory management by tracking supplies and placing orders as needed.
- Conduct customer service operations for over 600 soldiers, civilians, and units participating in Central Issue Facility transactions weekly.
- Facilitate a welcoming environment for customers entering the CIF, optimizing workflow and reducing wait times.
- Manage incoming phone inquiries and resolved issues regarding turn-ins, appointment scheduling, and exchange processes in alignment with CIF policies and Army regulations.
- Guided customers in rectifying discrepancies with hand receipts, clothing records, and OCIE transactions, enhancing overall service satisfaction.
- Supported daily, monthly, and annual inventories of OCIE stocks and assisted with accountability and reconciliation between on-hand balances and system records.
Production Control Clerk
Akima
Fort Carson, CO
08.2023 - 11.2025
- Assigned as Production Control Clerk at 4th Infantry Division, successfully Opened/Closed over 800 scheduled/ unscheduled repairs Work Orders in support of 4th SFAB and 4ID MST mission during rating period.
- Ensured all Work Orders were retain and filed on time at Shop Office Monthly.
- Trained co-workers in proper procedures and operation of the system of record (GCSS-Army) and worked closely with the Leads and Shop Foreman to ensure all data entry are annotated correctly before recorded into G-Army.
- Coordinated and monitored production schedules to optimize workflow to meet daily targeted inventory levels.
- Processed work orders and tracked progress through manufacturing stages.
- Facilitated safety training sessions for employees, enhancing awareness and compliance with management to develop risk assessment strategies.
Logistics Operations Manager
United States Army
Fort Carson, CO, United States
07.2020 - 06.2022
- Assisted in operations at explosive ordnance disposal headquarters company by implementing guidance and conducting risk assessments. Supported the team in developing security plans to address vulnerabilities. Helped lead a workforce of 1,500 military personnel in evaluating logistics across three explosive ordnance disposal battalions and 21 EOD companies.
- Evaluated and enhanced operational readiness of mission-essential tasks, ensuring effective implementation of Army strategic plans across the Midwest region.
- Managed and guided subordinate units regarding daily operations of four remote sites and enforced strict task scheduling requirements set forth by division-level leadership.
Distribution Manager (ISG Sergeant)
United States Army
Fort Liberty, NC, United States
08.2017 - 07.2020
- Managed logistics to ensure timely support for brigade combat team deployments within 18 hours of notice.
- Assisted executive leadership with administrative logistics and operations. Supported training and professional development for health, welfare, and combat readiness of over 110 service members and their families. Managed equipment grids for 35 million assets supporting the 1st Airborne Brigade Combat Team.
- Development Program that trained 30 future leaders for impactful leadership assignments and managed accountability and responsibility of over $14M in equipment with zero loss.
- Designed and implemented educational programs to enhance staff understanding of security procedures and emergency response protocols.
Operations Coordinator
United States Army
Fort Liberty, NC, United States
01.2016 - 08.2017
- Planned, resourced, and synchronized maintenance operations for seven battalions to ensure accurate daily equipment status reports in Global Combat Support System-Army (GCSS-Army).
- Facilitated work delegation among team members, focusing on risk mitigation and performance assessment to support business objectives.
- Established a comprehensive tracking system to monitor all required training initiatives.
- Implemented rigorous safety protocols and OSHA standards to minimize risk, achieving only two safety-related incidents across extensive distribution operations.
- Oversaw monitoring and reporting of readiness rates for over 28,000 pieces of equipment valued at more than $200 million.
Education
No Degree - Logistics And Supply Chain Management
Pikes Peak State College
Colorado Springs, CO08-2027
Skills
- Safety Coordinator
- Skilled Communicator
- Analysis Research
- Crisis Mitigation
- Conflict Resolution
- Office Management
- Team Building
- Time Management
Certification
Support Operations Course, Global Combat Support System-Army (GCSS-A), Sexual Harassment/Assault Prevention Program Course (SHARP), Equal Opportunity Structured Self Development Course, Support Operations Course, Advance Leadership Course, Defense Basic Preservation and Packing Course, HAZMAT Training Course
Training
- Software: Microsoft Office Suite 365, Microsoft Teams, SharePoint
- Hardware: VoIP Phones, Printer/Copier, Scanner, Fax Machine, Video Teleconference, Projectors
- Operating Systems: Mac, Soldier Equipping and Asset Management, Global Combat Support System-Army, Microsoft Windows, SAP
Timeline
General Clerk
Akima
11.2025 - Current
Production Control Clerk
Akima
08.2023 - 11.2025
Logistics Operations Manager
United States Army
07.2020 - 06.2022
Distribution Manager (ISG Sergeant)
United States Army
08.2017 - 07.2020
Operations Coordinator
United States Army
01.2016 - 08.2017
No Degree - Logistics And Supply Chain Management
Pikes Peak State College