- Working with the Boy Scouts has been one of the most rewarding experiences of my life
- Both of my sons have reached the rank of Eagle Scout the highest rank in Boy Scouts
- Looking back at some of the boys and seeing how they have grown into responsible adults and knowing that I was involved in their lives is a true gift
- I have been working with our local church doing community service projects in our local area We have provided housing, clothing and done work in battered women's shelters
- Working with the Shriners Hospital doing fundraising with our local motorcycle group The money and toys go to burn victims in the Shriners Hospital
JARROD WHITE
Kaufman,TX
Summary
Highly motivated manager looking to advance my career and gain knowledge of what I can do to help AT&T. Eager to learn and develop new skills to provide added value to AT&T.
Overview
25
25
years of professional experience
Work History
Manager
AT&T
Dallas, Texas
07.2013 - Current
- Providing service and repairs to our executives and other highly visible customers
- Ensuring high level customer service through safety and quality visits
- Managing 23 field technicians in the Highland Park and University Park
- Review performance and behavior results
- Coaching technicians through the changing business culture
- Resolving customer issues and escalations
- Coordinate hiring of contractors for placement of damaged AT&T facilities
- Working with external partners in the office of the president
- Providing training on new products to my technicians
- Coordinating proactive work to ensure our customers needs
Cable Splicing Technician
AT&T
Richardson, Texas
02.2000 - 07.2013
- U-verse repair on businesses, customers, and our company executives homes
- Cable repair in our network
- Resolve daily issues that involves interdepartmental coordination with all levels of management as well as workers
- Provide superior customer service and superior quality while demonstrating attention to detail, flexibility and innovation in resolving problems
- Proven ability to interact effectively with peers and management at all levels
- Inventory management
Education
Bachelor of Science - Business Administration- Project Management
Colorado Technical University
2013
Associate of Science - Business Administration
May 2011
Skills
- Safety Rodeo Coordinator
- Facilitator Unit Tool Audit
- Customer Service Facilitator
- Executive Support
- Safety Coordinator
- Team Motivator
- Ease
- Edge
- Microsoft Office
- Excel
Accomplishments
- Design and construction of restoration trailers
- Completing tool audit for 164 technicians
- Coordinating and running safety rodeo
- Managed and supplied fiber overbuild multi-dwelling units
- Building restoration tool and supply trailer
- Managed high profile customers in Highland Park and University park
Affiliations
- Committee Chairman Cub Scouts 2000 - 2004
- Den Leader Cub Scouts 1997 - 2000.
- Road Captain Dallas HOG.
Interests
Timeline
Manager
AT&T
07.2013 - Current
Cable Splicing Technician
AT&T
02.2000 - 07.2013
Bachelor of Science - Business Administration- Project Management
Colorado Technical University