Patty Lepard

Supervised daily restaurant operations and staff performance. Trained and coached new employees on service standards and procedures. Input employee's in oracle and completed I9 and insurance information. Implemented health and safety protocols for kitchen and dining areas. Communicated with each and every table and resolved customer complaints promptly to enhance satisfaction. Coordinated events calendar and anniversary and birthdays for each employee. Organized safety committee to make sure everything was up to steritech standards. Developed and implemented strategies to increase customer satisfaction and appreciation. Maintained up-to-date records of employee attendance, payroll information, vacation requests. Conducted daily meetings with staff to discuss progress and identify areas that need improvement. Conducted performance reviews for all team members. Completed inventory each month for P & L.

Led a team of around 50-60 employees, ensuring each had the proper amount of hours and that everyone's needs are met as best as possible. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company standards. Always checked on kitchen to make sure everyone was keeping up and pitching in wherever was needed.

Supervised daily operations to ensure efficient workflow and productivity. Trained new employees on safety protocols and operational procedures. Coordinated team schedules to optimize the correct coverage needed for each product. Monitored inventory so that each line had exact amount for production to run smoothly. Maintained clear communication between departments to facilitate smooth operations so that the scheduled amounts would be met. Conducted performance evaluations on staff members and provided feedback. Ensured all employees were trained in safety protocols and procedures. Oversaw operation of assembly line to make sure that all the aces were in places for production. Always lead team to make sure that all expectations were met as far as amount of production per shift.

Prepared and initiated all trip sheets for payroll, created spreadsheets for BOL's and invoices. A/P prepared and arranged all travel meetings and expense reports. Updated payroll system PACE daily with drivers logs and DVCR's and assist with all insurance and benefit information. Supported onboarding initiatives by preparing training materials and coordinating orientation sessions.