Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maimuna Akter

Elmhurst,NY

Summary

Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training.

Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.

Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Bank Teller

M&T Bank
Buffalo, NY
10.2024 - 02.2026
  • Processed customer transactions efficiently, ensuring compliance with banking regulations.
  • Assisted clients in resolving account discrepancies, enhancing customer satisfaction.
  • Maintained accurate cash drawer balances through diligent reconciliation practices.
  • Educated customers on banking products and services, promoting financial literacy.
  • Trained new tellers on policies and procedures, fostering a knowledgeable staff environment.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.

Shift Manager/Key Holder

Checkers Restaurant
Buffalo, New York
03.2019 - 02.2026
  • Operated cash register.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Supervised daily restaurant operations, ensuring adherence to quality and safety standards.
  • Trained and mentored team members on service protocols and operational procedures.
  • Managed staff schedules, optimizing labor efficiency and maintaining service levels.
  • Monitored food preparation processes for compliance with health regulations and company policies.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Shift Manager/Key Holder

Wendys Restaurant
Buffalo, NY
03.2019 - 10.2021
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.

Shift Manager/Key Holder

Haagen Dazs
Brooklyn, New York
10.2016 - 03.2019
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.

Education

High School Diploma -

Midwood High School
New York, NY
07-2018

Bachelor of Arts - Business Administration

SUNY University At Buffalo
Buffalo, NY

Skills

  • Employee training
  • Clean and professional
  • Good communication skills
  • Merchandising
  • Customer relationship development
  • Professionalism and courtesy
  • Attention to detail
  • Customer relationship management (CRM)
  • Financial transactions
  • Customer relationship management
  • Revenue growth
  • Money handling

Timeline

Bank Teller

M&T Bank
10.2024 - 02.2026

Shift Manager/Key Holder

Checkers Restaurant
03.2019 - 02.2026

Shift Manager/Key Holder

Wendys Restaurant
03.2019 - 10.2021

Shift Manager/Key Holder

Haagen Dazs
10.2016 - 03.2019

High School Diploma -

Midwood High School

Bachelor of Arts - Business Administration

SUNY University At Buffalo