Maiona Williams
Norristown,PA
Overview
13
13
years of professional experience
Work History
Psych Technician/Unit Clerk
MCES
Norristown, Pennsylvania
10.2025 - Current
- Monitored patient behavior and reported changes to the healthcare team.
- Provided emotional support and de-escalation assistance to patients during crisis situations, promoting safety and stability.
- Performed 15-minute safety rounds to monitor patient well-being. to ensure patient safety.
- Performed vital signs monitoring including blood pressure, temperature and pulse.
- Facilitated communication between medical staff and patients to ensure clarity and understanding.
- Assisted nursing and medical staff in clerical duties to support patient care.
Outpatient Coordinator/Medical Record Coordinator
Central Behavioral Health
Norristown, Pennsylvania
12.2024 - Current
- Coordinated patient appointments and managed scheduling for multiple clinicians.
- Monitored patient records to ensure accurate documentation and compliance.
- Maintained confidential patient information in accordance with HIPAA regulations.
- Facilitated communication between patients and mental health professionals regularly.
- Collaborated closely with hospital departments to facilitate efficient transitions for discharged patients.
- Conducted regular follow-up calls with patients to ensure satisfaction with care received.
- Managed electronic health record systems for accuracy and accessibility.
- Coordinated audits of medical records to uphold quality standards.
Access Services Associate/Medical Records Specialist
Penn Medicine: University of Pennsylvania Health System
Philadelphia, Pennsylvania
06.2019 - 12.2024
- Processed requests for medical records from healthcare providers, patients and others.
- Indexed and scanned documents into electronic health record systems.
- Assisted in training new staff on medical record procedures and systems.
- Adhered to HIPAA guidelines when handling protected health information.
- Collected, filed, scanned, and retrieved confidential patient information.
- Answered inquiries regarding the status of patient records or their availability.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Scheduling new and return patient appointments.
Caregiver/Certified Nursing Assistant
Shannondale
Norristown, Pennsylvania
09.2017 - 02.2020
- Assisted residents with daily living activities and personal care needs.
- Maintained a clean and safe living environment for all residents.
- Observed and documented changes in resident health and behavior daily.
- Trained new staff on caregiving techniques and best practices for resident care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Crew Chief
Wendys Fast Food
Norristown, Pennsylvania
12.2013 - 05.2017
- Supervised daily operations and ensured compliance with food safety standards.
- Trained and mentored crew members on customer service best practices.
- Assisted in scheduling staff shifts to optimize workforce efficiency.
- Handled customer complaints and resolved issues promptly and professionally.
- Ensured cleanliness and organization of workstations during busy hours.
- Handling a large amount of cash flow within the store.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06-2014
Some College (No Degree) - Certified Nursing Assistant
Dotlen Academy of Science
Norristown, PATimeline
Psych Technician/Unit Clerk
MCES
10.2025 - Current
Outpatient Coordinator/Medical Record Coordinator
Central Behavioral Health
12.2024 - Current
Access Services Associate/Medical Records Specialist
Penn Medicine: University of Pennsylvania Health System
06.2019 - 12.2024
Caregiver/Certified Nursing Assistant
Shannondale
09.2017 - 02.2020
Crew Chief
Wendys Fast Food
12.2013 - 05.2017
High School Diploma -
Norristown Area High School
Some College (No Degree) - Certified Nursing Assistant
Dotlen Academy of Science