Dynamic professional with experience in customer service, sales and logistics operations, specialized in inventory management, shipment preparation and team leadership. With a strong bilingual communication (English-Spanish) and problem-solving skills, I have managed to improve operational efficiency and customer satisfaction in high-pressure environments. My focus is on optimizing processes, working as a team and adapting technological solutions to meet organizational objectives. Committed to continuous improvement and service excellence, I stand out for identifying opportunities for improvement and leading teams to exceptional results.
• Provided personalized attention to customers, addressing their needs and ensuring smooth and effective communication.
• Coordinated picking, packing, and scanning activities to ensure accurate inventory management and customer satisfaction.
• Acted as a liaison between Spanish-speaking customers and the internal team, improving communication and strengthening service quality.
• Trained new employees on operating procedures, quality standards, and customer service skills.
• Implemented strategies to optimize processing time in the shipping area, improving the overall customer experience.
• Operated heavy machinery and industrial equipment, maintaining high standards of safety and productivity.
• Prepared and monitored inventories to ensure accuracy in storage and shipping.
• Oversaw inventory organization, ensuring product availability for sales and distribution.
• Fostered team collaboration, contributing to a positive and productive work environment.
• Provided friendly and efficient customer service in a fast-paced environment.
• Managed point-of-sale transactions, ensuring accurate payments and returns.
• Resolved issues and answered product-related questions, achieving high customer satisfaction ratings.
• Contributed to keeping the service area clean and organized, complying with safety and quality standards.