Maira Alonzo
Lancaster,TX
Summary
Ethical Auto claims handler with excellent customer service skills. Successful at handling numerous clients. Committed to maintaining and building new business with clients and negotiating successful solutions. Focused on attending to various customer needs with history achieving and exceeding expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Auto Claims Associate
State Farm
01.2024 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Conducted thorough investigations of auto accidents to accurately determine liability.
- Resolved complex claims efficiently, leveraging extensive knowledge of auto insurance policies and coverage.
Sales Agent
Dignity Memorial
05.2022 - 01.2024
- Interacted with families to understand particular needs and identify the services best suited to helping their arrangements come to fruition
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations
- Created successful strategies to develop and expand sales.
- Produced sales documents, finalized deals and filed records.
Account Manager
ALOE VERA of America
06.2020 - 03.2022
- Oversaw multiple international accounts and worked diligently to meet and exceed performance goals.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Increased sales by cultivating successful customer relations and efficiently resolving issues
Education
El Centro College
Dallas, TXHigh School Diploma -
Skyline High School
Dallas, TX04.2013
Skills
- International markets understanding
- Sales Closing
- Prospecting Skills
- Lead Generations
- Maintaining business
- Bilingual Spanish
- Order processing
- Experienced using Epic, Allscripts and Meditech software's for over 2years
- Needs analysis
- Microsoft Suite Experience (Outlook, Word, Excel, Etc)
- Inside and Outside Sales
- Claims Handling
- Policy Interpretation
- Claims Investigation
Certification
- All - Lines Adjuster
Timeline
Auto Claims Associate
State Farm
01.2024 - Current
Sales Agent
Dignity Memorial
05.2022 - 01.2024
Account Manager
ALOE VERA of America
06.2020 - 03.2022
El Centro College
High School Diploma -
Skyline High School