Maira Bonilla
Franklin Township,NJ
Summary
Dedicated purchasing professional with a solid background in procurement and customer service. Skilled in managing vendor relationships and ensuring compliance with internal standards. Eager to leverage strong problem-solving abilities to drive operational efficiency.
Overview
22
22
years of professional experience
Work History
Junior Buyer
Guest Worldwide
Somerset, New Jersey
10.2020 - Current
- Negotiated purchase agreements to optimize procurement terms and secure timely product availability.
- Managed vendor relationships to ensure continuous product flow.
- Reviewed purchase orders for compliance and accuracy against internal standards.
- Collaborated with accounts payable to promptly resolve price discrepancies.
- Provided estimated due dates and tracking details to sales and customer service teams.
- Maintained backlog with precise due dates, enhancing planning efficiency.
- Entered cost data into system for accurate financial tracking.
- Deactivated item numbers upon supplier discontinuation.
- Assisted in developing and tracking purchase orders for timely delivery.
Customer Service Representative
Guest Worldwide
Sayreville, New Jersey
01.2004 - 10.2020
- Communicated effectively with customers to resolve inquiries and concerns.
- Processed orders and managed customer accounts using company software.
- Assisted team members in handling complex customer issues and escalations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
Education
Certificate - Business
Cittone Business Insitute
Edison, NJ06-1987
Skills
- Problem solving and attention to detail
- Order tracking and compliance
- Multi-tasking abilities
- Vendor relations management
- Verbal and written communication
- Procurement procedures
Languages
Spanish
Professional
Timeline
Junior Buyer
Guest Worldwide
10.2020 - Current
Customer Service Representative
Guest Worldwide
01.2004 - 10.2020
Certificate - Business
Cittone Business Insitute