Maira Bueno
Scottsbluff,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Business Connect Partner II
Allo Communications
Scottsbluff, NE
04.2022 - Current
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Troubleshot customer inquiries related to software and hardware issues.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Consulted with customers to resolve service and billing issues.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored new employees on procedures and policies to maximize team performance.
Sales Account Manager
Swire Coca-Cola
Scottsbluff, NE
10.2021 - 04.2022
- Resolved customer complaints regarding sales and service.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Built strong relationships with clients by providing exceptional customer service.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Delivered exceptional account service to strengthen customer loyalty.
- Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
Social Services Worker
Department of Health and Human Services
Scottsbluff, NE
04.2019 - 10.2021
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Provided emotional support during difficult times to help individuals cope with life challenges.
- Researched funding sources that could be utilized to expand current programs or create new ones.
Retail Sales Associate
Viaero Wireless
Lexington, NE
01.2012 - 04.2019
- Maintained knowledge of sales and promotions, return policies and security practices.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in the market place.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
Education
Some College (No Degree) - Criminal Justice
Central Community College
Lexington, NESkills
- Strategic Planning
- Marketing Knowledge
- Company Processes and Procedures
- Customer Relationship Building
- Promotional Support
- Sales Development
- Product Sales
- Sales Goals Attainment
- Client Advocacy
- Inbound and Outbound Calling
- Data Entry
- Scheduling
- Product Knowledge
- Appointment Scheduling
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Business Connect Partner II
Allo Communications
04.2022 - Current
Sales Account Manager
Swire Coca-Cola
10.2021 - 04.2022
Social Services Worker
Department of Health and Human Services
04.2019 - 10.2021
Retail Sales Associate
Viaero Wireless
01.2012 - 04.2019
Some College (No Degree) - Criminal Justice
Central Community College