Lisa De Jesus-Green
Durham,NC
Summary
Human Resources professional with deep expertise in employee relations, talent management, and organizational development. Known for fostering collaborative environments and driving impactful HR initiatives. Strong communicator with knack for adapting to evolving business needs. Skilled in conflict resolution, strategic planning, and enhancing workforce productivity.
Overview
14
14
years of professional experience
Work History
Human Resources Business Partner / People Operations Partner
Millennium Print Group
Raleigh, NC
08.2023 - Current
- Leverage data and analytics to drive projects, interventions, solutions, and continuous improvement efforts
- Strategize a wide range of people-related initiatives and projects including team structure and optimization, employee engagement and retention, organizational culture and change management
- Develop and implement policies and procedures
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Collaborated with leadership to assess and improve policies across board.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Advised senior management on organizational development and change management initiatives.
Labor Relations Specialist
State of CT Department of Transportation
Newington, CT
07.2021 - 08.2023
- Conduct a variety of investigations and recommend appropriate action
- Administer and interpret collective bargaining agreements, laws, regulations, policies and procedures
- Advise and provide training to executives, administrators, and managers
- Conduct Agency-level grievance conferences with union officials
- Facilitates conflict and/or dispute resolution.
- Developed comprehensive collective bargaining agreements for improved working conditions and employee satisfaction.
- Strengthened labor-management relationships by effectively addressing grievances and resolving disputes.
- Reduced potential conflicts with proactive communication between management and employees.
- Maintained detailed records of labor relations activities to support decision-making processes during negotiations.
- Provided guidance on interpretation and application of collective bargaining agreements to prevent misunderstandings or violations.
- Advised management on best practices in employee relations, fostering a positive work environment.
- Provided subject matter expertise during organizational restructuring efforts, ensuring minimal disruption to employee morale and productivity.
- Streamlined grievance procedures resulting in quicker resolutions and increased trust between labor and management.
Human Resources Director
Sodexo
Springfield, MA
01.2019 - 06.2021
- Recruit, onboard and train talent for 65 Public and Charter Schools
- Process weekly payroll in Kronos for 375 union employees
- Coordinate all Leave of Absence requests
- Lead all investigations, corrective action and employee relations matters
- Maintain positive relationships with Union representatives; reduced grievances by 40%
- Processed employee claims involving performance issues and harassment.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
Human Resources Manager
Key Human Services, Inc.
Wethersfield, CT
09.2017 - 01.2019
- Supervise the Human Resources department
- Report and manage liability claims with insurance provider
- Established a 'safety counseling' for employees with repeat Worker's Compensation claims
- SME during 2 new HRIS software integrations, 1 ATS integration (Fusion and Workday).
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Human Resources Benefits Coordinator
Key Human Services, Inc.
Wethersfield, CT
02.2016 - 09.2017
- Benefits administration (Health, Dental, 401k, Life Insurance, and voluntary benefits plans)
- Facilitate annual Benefits Open Enrollment meetings
- Family Medical Leave coordination
- Monthly New Employee Orientation Trainings (Policies and Procedures, Fire Safety, HIPAA, Safe Driving)
- Oversee the Worker's Compensation process and advised Supervisors on ways to avoid reoccurring incidents and creating/scheduling 'light duty' tasks, and complete annual OSHA logs.
- Ensured compliance with federal, state, and local regulations by staying current on changing legislation related to employee benefits.
Human Resources Specialist
Key Human Services, Inc.
Wethersfield, CT
06.2010 - 02.2016
- Recruiting and Onboarding staff for 25 Residential Homes, Assisted Living, Nursing and Birth-to-Three programs
- Coordinate events for Fundraisers.
Education
Human Resources Management (B.S) -
Southern New Hampshire University
Skills
- Policy Implementation
- Employee Retention
- Employee Relations
- Retention Strategies
- Talent management
- Coaching leadership
- Legal Compliance
- Strategic Planning
- HR analytics
- Succession Planning
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Business Partner / People Operations Partner
Millennium Print Group
08.2023 - Current
Labor Relations Specialist
State of CT Department of Transportation
07.2021 - 08.2023
Human Resources Director
Sodexo
01.2019 - 06.2021
Human Resources Manager
Key Human Services, Inc.
09.2017 - 01.2019
Human Resources Benefits Coordinator
Key Human Services, Inc.
02.2016 - 09.2017
Human Resources Specialist
Key Human Services, Inc.
06.2010 - 02.2016
Human Resources Management (B.S) -
Southern New Hampshire University