Maira Haro
Fontana,CA
Summary
Proven leader in operations management, adept at enhancing team productivity and customer satisfaction at Mentor Media. Skilled in project management and customer relationship development, I spearheaded quality assurance initiatives that significantly boosted business performance. My collaborative approach and effective delegation consistently drive operational excellence and compliance.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Mentor Media
San Bernardino, CA
03.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed bi-weekly payroll for Number employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
Operations Supervisor
GXO
Redlands, CA
10.2021 - 02.2022
Operations Supervisor
Ross Distribution Center
08.2021 - 11.2021
Warehouse Manager
AAF Flanders
Ontario, CA
10.2011 - 08.2021
Education
Certificate - Construction Technology
Norco Community College
Norco, CABusiness Administration
Riverside Community College
Riverside CaHigh School Diploma - High School
Redlands High School
Redlands, CASkills
- Safety oversight
- Management
- Compliance Management
- Quality Assurance
- Project Planning
- Customer Relationship Management
- Scheduling Coordination
- Delegation
- Project Management
- Multitasking and Organization
- Budget Management
- Teamwork and Collaboration
- Process Improvement
- Progress Reporting
- Operations Oversight
Timeline
Operations Supervisor
Mentor Media
03.2022 - Current
Operations Supervisor
GXO
10.2021 - 02.2022
Operations Supervisor
Ross Distribution Center
08.2021 - 11.2021
Warehouse Manager
AAF Flanders
10.2011 - 08.2021
Certificate - Construction Technology
Norco Community College
Business Administration
Riverside Community College
High School Diploma - High School
Redlands High School