Maira Hoyos
Highland Park,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
The Smile Express PA
Office Manager
North Brunswick, NJ
09.2022 - Current
- Streamlined scheduling for executive meetings, optimizing time management and resource allocation.
- Managed correspondence, prioritizing communications to enhance efficiency in executive operations.
- Developed and maintained filing systems, improving document retrieval and organization processes.
- Assisted in project management tasks, tracking progress and facilitating team collaboration.
- Trained new staff on administrative procedures, fostering a culture of knowledge sharing and support.
- Implemented office supply inventory system, reducing costs through strategic vendor negotiations.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Used discretion when handling confidential information.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Equipment Sterilization
- Facilitated communication between departments to enhance workflow efficiency.
- Trained new staff on administrative protocols and office software usage.
Crystal Run Healthcare
Customer Service Representative
Middletown NY
09.2020 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Piercing Pagoda
Supervisor
Middletown NY
06.2017 - 11.2020
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Handle Inventory
- Staff schedule
Burlington Coat Factory Distribution Center
Store Manager Assistant
Woodbridge NJ
07.2015 - 05.2017
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier
La Dolce Bakery
Old Bridge, NJ
03.2004 - 07.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to ensure timely product restocking and display.
- Trained new staff on register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Managed cash register and balanced daily sales reports accurately.
- Assisted customers with product selections and inquiries, enhancing overall service experience.
- Monitored inventory levels and communicated restock needs to management promptly.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty retention.
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Strong problem solver
- Dedicated team player
- Appointment scheduling
- Schedule management
- Discretion and confidentiality
- Calendar management
- Fluent in Spanish and English
- Meeting planning
- Training staff
- Mail sorting
- Shipping and receiving packages
Languages
English
Timeline
The Smile Express PA
Office Manager
09.2022 - Current
Crystal Run Healthcare
Customer Service Representative
09.2020 - 08.2022
Piercing Pagoda
Supervisor
06.2017 - 11.2020
Burlington Coat Factory Distribution Center
Store Manager Assistant
07.2015 - 05.2017
Cashier
La Dolce Bakery
03.2004 - 07.2007