Maira Martinez
Leadville,CO
Summary
Highly adaptable, motivated individual with 6 years of customer service experience. Through experience I have learned to work efficiently and diligently with customers and as a team with co-workers in different situations.
Overview
6
6
years of professional experience
Work History
Associate Optician
Eye Pieces of Vail
10.2022 - Current
- Established rapport with clients through attentive listening skills, fostering long-term relationships and repeat business.
- Handled all customer interactions professionally, resolving issues in a timely manner to maintain client satisfaction.
- Answered phone promptly to set up appointments or directed incoming calls to correct offices.
- Filed claims with vision and medical insurance companies.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders.
- Contributed to positive team dynamics through active participation in staff meetings and trainings.
- Inventory management tasks.
- Collaborated with optometrists to ensure accurate prescription measurements and optimal lens selections.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Achieved sales goals consistently by utilizing effective communication skills and product knowledge.
- Educated customers on proper eyewear care and maintenance.
- Monitored store displays, rotating merchandise as needed to maintain a visually appealing and organized environment.
Receptionist
Low Cost Pet Vet
05.2022 - 10.2022
- Greet and check in clients with a positive attitude
- Provide hospitality to clients and pets for the entire duration of their visit
- Maintain proper and updated records to determine the clients needs
- Educate clients on preventative care, pet health needs, treatment recommendations, and hospital services and procedures
- Maintain good communication in the office between teammates and clients
- Cleaning and maintaining organization of the front desk, lobby, and exam rooms
- Provide efficient patient and client flow.
Print Service Associate
Office Depot
02.2021 - 09.2021
- Assessing, coordinating, and processing a variety of print requests
- Perform daily maintenance tasks on printers
- Responsible for maintaining product quality on print jobs
- Wrote, edited, and formatted documents with Microsoft to fulfill print requests
- Inbound, outbound calling and emailing for updates, questions or concerns on customers print jobs
- Cashier duties.
Pharmacy Cashier
Walgreens
05.2020 - 01.2021
- Data entry and billing of prescriptions and vaccines
- Maintain confidentiality, security and integrity of protected health information
- Accepting and processing prescriptions for patients
- Print/sort labels for Filing prescriptions
- Fill prescriptions
- Drug ordering, and stocking
- Inbound and outbound calling with patients about questions, prescription fill reminders and pickup
- Inbound and outbound with insurances/doctors about questions or concerns
- Cashier duties, process payments and transactions.
Customer Service Representative
Walmart
05.2019 - 04.2020
- Assist customers with returns, exchanges, money orders, money transfers, and questions or concerns
- Maintain a clean and organized area
- Answer phones and direct to correct departments
- Cashier duties, closing and opening cash drawers.
Captioning Agent
Captioncall
01.2019 - 05.2019
- Provide customer service by dictating/captioning a variety of conversational topics verbatim
- Ability to efficiently work with computers to provide quick and accurate captioning for clients
- Maintain a high level of dictation, speed and accuracy
- FCC requirements on answer times, prohibit hang-up and confidentiality
- Ability to work and focus in an environment with noise and other distractions.
Education
Elementary Education -
University of Colorado Colorado Springs
Colorado Springs, CO05.2018
High school diploma -
Lake County High School
Leadville, CO05.2017
Skills
- Inbound and Outbound calling
- Detail-oriented
- Reliable
- Friendly
- Customer service
- Intermediate knowledge in Microsoft
- Ability to work in fast-paced environment
- Effective communicator
- Patient Education
- Patient confidentiality
- Professionalism
- Veterinary knowledge and procedures
- Insurance Billing
- Lab Ordering
- Supply Management
References
Dora Hernandez, (719)293-0053, Work
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate Optician
Eye Pieces of Vail
10.2022 - Current
Receptionist
Low Cost Pet Vet
05.2022 - 10.2022
Print Service Associate
Office Depot
02.2021 - 09.2021
Pharmacy Cashier
Walgreens
05.2020 - 01.2021
Customer Service Representative
Walmart
05.2019 - 04.2020
Captioning Agent
Captioncall
01.2019 - 05.2019
High school diploma -
Lake County High School
Elementary Education -
University of Colorado Colorado Springs
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