Maira Mera
Bridgeport
Summary
Results-driven dental professional with over 10 years of experience in patient care, treatment coordination, and practice operations. Extensive experience using iTero digital scanning technology and coordinating clear aligner therapy from consultation through treatment completion. Skilled in patient education, case presentation, insurance coordination, scheduling optimization, and building lasting patient relationships. Proven leadership experience managing and mentoring Treatment Coordinators, driving team performance, and helping practices achieve production goals. Recognized for delivering exceptional customer service, improving office efficiency, and creating a positive patient experience while supporting practice growth.
Overview
11
11
years of professional experience
Work History
Treatment coordinator and Delivery specialist
Evenly
01.2024 - Current
- Achieved and exceeded monthly and quarterly Invisalign sales goals through effective case presentation and patient engagement strategies.
- Managed Invisalign treatment expectations by guiding patients through each phase of care and ensuring timely follow-ups.
- Performed high-quality iTero scans to support accurate diagnostics and enhance patient confidence in treatment plans.
- Educated patients on Invisalign treatment options, financial plans, and care instructions to improve acceptance and compliance.
- Built and maintained strong relationships with dental offices across Connecticut through in-person support, communication, and collaboration.
- Provided ongoing education and training to office teams, ensuring consistency in treatment delivery and alignment with Invisalign protocols.
- Serve as Team Leader for the North Area, providing leadership and support to three Treatment Coordinators across multiple locations.
- Coach and mentor Treatment Coordinators to help them achieve individual and team performance goals, contributing to bonus attainment.
- Review daily and upcoming schedules to optimize productivity, patient flow, and office efficiency.
- Provide guidance, answer questions, and assist with problem-solving to ensure consistent processes and successful outcomes.
- Collaborate with team members to improve performance, maintain high patient satisfaction, and support overall practice goals.
Eyelash Technician and PMU Artist
Bliss Lashes by Maira
01.2019 - Current
- Applied classic, hybrid, and volume eyelash extensions tailored to each client's eye shape and desired look.
- Conducted thorough client consultations to determine appropriate lash styles and ensure client satisfaction.
- Educated clients on proper aftercare to maximize lash retention and maintain eye health.
- Maintained strict sanitation and infection control standards by disinfecting tools and preparing a clean treatment area.
- Scheduled appointments, managed client records, and maintained accurate service documentation.
- Built strong client relationships through exceptional customer service, resulting in repeat business and referrals.
- Recommended retail products to support lash health and increase salon sales.
- Stayed current on industry trends, techniques, and products through continuing education and training.
Invisalign coordinator/ C.D.A
SET Straightening and whitening studio
01.2022 - 01.2024
- Assisting in orthodontics, taking adequate impressions for mouth guards, and Invisalign cases
- Taking 3D scans when patient required it
- Selling Invisalign cases
- Meeting and coordinating Invisalign goals.
- Manage the ortho department by making sure Itero scans and trays were submitted on time, evaluated patients records and helping the doctor review treatment goals and clinchecks.
- Arranging Invisalign attachments and giving patients one on one instructions on how to use Invisalign trays and applications to monitor progress digitally as well as personally.
Dental Assistant/Invisalign coordinator
Shore Smiles Dental
01.2019 - 01.2022
- Produced lab accessories and formulated the shipping process.
- MM. make sure that the office is running in a proper way, and have the necessary materials needed.
- Assisted various Doctors in general dentistry as well as surgery, endodontic, esthetics and implant placement.
- Assisted orthodontics, taking adequate impressions for mouth guards, and Invisalign cases
- Took 3D scans when patient required it
- Managed the ortho department by making sure iTero scans and trays were submitted on time, evaluated patients records and helped the doctor review treatment goals and clinchecks.
- Arranged Invisalign attachments and gave patient instructions on how to use Invisalign trays and application to monitor progress digitally as well as personally.
Dental assistant
Family and Cosmetic Dentistry of Wilton
01.2016 - 2019
- Sterilized and bagged all instruments accordingly.
- Assessing and coordinating treatment room for diverse procedures
- Provided coverage in Front desk reception when needed.
- Produced lab accessories and formulated the shipping process.
- Ensure office met OSHA's expected regulations.
- Assessing and coordinating treatment room for diverse procedures
- Assisted various Doctors in general dentistry as well as surgery, endodontic, periodontics, esthetics and implant placement.
- Assisted orthodontics, taking adequate impressions for mouth guards, white for life trays, dentures and clear correct. inserted dentures try-ins and final dentures/partials, and made necessary adjustments also provided hard and soft relines for dentures.
- Trained in CPR.
Education
Dental assistant -
School of Professional Studies
Orange, United States01-2015
Skills
- Fluent in Spanish and English, French language in process
- Great communication skills
- Neat and organized
- Work independently, as well as a team
- Serious in work area when needed, but fun to be around
- Trust worthy, friendly, discreet and fast
- Fast learner Fast tipper, Dentrix and Soft Dent experienced
- Experienced in Invisalign sales and system
Timeline
Treatment coordinator and Delivery specialist
Evenly
01.2024 - Current
Invisalign coordinator/ C.D.A
SET Straightening and whitening studio
01.2022 - 01.2024
Eyelash Technician and PMU Artist
Bliss Lashes by Maira
01.2019 - Current
Dental Assistant/Invisalign coordinator
Shore Smiles Dental
01.2019 - 01.2022
Dental assistant
Family and Cosmetic Dentistry of Wilton
01.2016 - 2019
Dental assistant -
School of Professional Studies