MAIRA PADILLA
Alhambra,CA
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
13
13
years of professional experience
Work History
Customer Service Driver
Curogram
El Segundo, California
12.2022 - 08.2025
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Educated patients and/or caregiver on the safe use and maintenance of the delivered items.
- Maintained accurate delivery records, capturing customer signatures for proof of receipt.
- Completed all necessary delivery forms and paperwork, including, but not limited to invoices, work orders, manifests, logs, patient care instructions, route sheets, etc.
- Prepared daily route tickets, including all essential details for efficient delivery execution.
- Worked with location personnel to coordinate deliveries.
- Verified patient insurance coverage with Medicare, Medicaid, and private insurers to confirm eligibility. of Medicare, Medicaid, and private insurance coverage information.
- Reported equipment hazards and product incidents.
Front Office Assistant
Parehjan & Valtzar Chiropractor INC
Ktown, CA
08.2021 - 12.2022
- Greeted patients warmly, creating a welcoming office environment that enhances patient experience. Schedule, confirm, and manage patient appointments.
- Answer phones and communicate clearly with patients, attorneys, insurance carriers, and referral offices.
- Assisted with new patient intake, chart preparation, and documentation; verified insurance benefits and documented copays and visit limits to streamline patient processing. Process payments (cash and credit card) accurately.
- Maintain organized physical and digital patient records (HIPAA-compliant).
- Prepare treatment rooms for patients, including cleaning and restocking as needed.
- Coordinated referrals for patients to appropriate specialists, ensuring timely access to care. to specialists and services., imaging requests, and general administrative tasks.
- Support billing, records preparation, and scanning of medical documents.
- Assisted patients with therapeutic modalities, including heat therapy, electrical stimulation (E-stim), shockwave therapy, and laser therapy.
- Ensure modalities are set up correctly and safely, according to provider instructions.
Store Manager
Kinetics LLC, Metro By T-Mobile
Rosemead, USA
06.2019 - 06.2021
- Oversaw store operations, including opening and closing procedures for efficient management.
- Managed hiring, training, and supervision of four employees, fostering a cohesive and effective team.
- Optimized customer flow and minimized wait times, resulting in increased customer satisfaction.
- Maintained up-to-date knowledge of products, services, and promotions to drive sales.
- Conducted regular coaching sessions and feedback discussions with sales team members.
- Evaluated Mobile Experts’ customer interactions to inform training and coaching strategies.
- Ensured adherence to national plan-o-gram standards for store environment quality.
- Created promotional displays for new products and specials, enhancing visual merchandising to attract customer interest.
Front Office Receptionist
The Law Office of David H Black
Santa Monica, USA
07.2018 - 05.2019
- Greeted clients and visitors, addressed inquiries, and efficiently routed incoming calls on a multi-line telephone system.
- Delivered excellent customer service by promptly responding to client inquiries and requests in person, via telephone, or email.
- Maintained and scheduled client appointments for lawyers.
- Perform standard office tasks, such as filing, maintaining records, and copying and scanning.
- Managed office inventory by tracking stock levels and placing orders, ensuring availability of essential supplies., ordering, and stocking office supplies.
- Opened new worker's compensation cases and requested authorizations.
- Entered new client data into database systems accurately.
Customer Service Representative
MS Wireless
Los Angeles, USA
08.2016 - 07.2018
- Prospected, qualified, and closed sales opportunities with new and existing customers.
- Provided product demonstrations, and presented product features and benefits to customers.
- Negotiated contracts and closed sales, followed up with customers to ensure satisfaction and maintained accurate records of interactions.
- Assisted customers with technical difficulties, processed sales payments, refunds, and exchanges, and issued store credit efficiently.
Crew Manager
Rally's Fast Food Restaurant
Los Angeles, California
11.2014 - 08.2016
- Managed shift schedules to optimize staffing during peak hours, ensuring smooth operations.
- Supervised crew members to ensure efficient restaurant operations.
- Enforced health and safety regulations to maintain a clean work environment.
- Coordinated inventory management to maintain product availability and maximize freshness.
- Resolved customer complaints to improve satisfaction and overall dining experience.
- Responded promptly to customer inquiries or complaints via phone calls or emails.
- Assisted with food preparation and service during busy periods.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Cashier
United oil
Mid-Wilshire, CA
04.2012 - 08.2014
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, delivering accurate product information and guidance to enhance shopping experience.
- Resolved customer complaints promptly, fostering satisfaction and brand loyalty.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Restocked shelves with merchandise, ensuring product availability for optimal customer service.
- Received and logged incoming inventory shipments.
- Maintained accurate inventory of supplies and equipment.
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CASkills
- Spanish fluency
- Detail-oriented
- Data entry
- Critical thinking
- Organizational skills
- Communication skills
- Written communication
- Problem solving
- Leadership
- Sales proficiency
- Empathy
Timeline
Customer Service Driver
Curogram
12.2022 - 08.2025
Front Office Assistant
Parehjan & Valtzar Chiropractor INC
08.2021 - 12.2022
Store Manager
Kinetics LLC, Metro By T-Mobile
06.2019 - 06.2021
Front Office Receptionist
The Law Office of David H Black
07.2018 - 05.2019
Customer Service Representative
MS Wireless
08.2016 - 07.2018
Crew Manager
Rally's Fast Food Restaurant
11.2014 - 08.2016
Cashier
United oil
04.2012 - 08.2014
High School Diploma -
Thomas Jefferson High School