David Duarte
Palmdale,CA
Summary
Dedicated Customer Service Professional skilled in issue resolution and effective communication. Improved customer satisfaction through prompt responses and teamwork. Bilingual in Spanish with strong organizational skills and commitment to policy compliance. Managed high volumes of inbound calls while fostering positive customer relationships and utilizing CRM systems.
Overview
7
7
years of professional experience
Work History
Customer Service Agent - Enteral
Shield HealthCare
Valencia, California
12.2023 - Current
- Resolved customer complaints using effective communication techniques, enhancing customer trust.
- Assisted customers with product inquiries and order placements, ensuring satisfaction.
- Maintained high customer satisfaction by delivering timely and helpful responses.
- Achieved call speed, accuracy, and volume benchmarks, ensuring efficient service delivery.
- Addressed inquiries and escalated issues using active listening skills.
- Processed returns and exchanges in accordance with company policy.
- Collaborated with team members to enhance service efficiency.
- Coordinated with healthcare providers to deliver accurate information.
- Collaborated with healthcare teams to integrate dietary recommendations into care plans.
- Collaborated with other healthcare professionals to coordinate patient care.
Lead Ride Operator
Six Flags Magic Mountain
Valencia, CA
05.2019 - 12.2023
- Trained new employees on ride operations, focusing on safety mechanisms and features to enhance operational safety.
- Resolved customer issues promptly, contributing to high levels of customer satisfaction.
- Collaborated with peers to maintain service consistency and enhance customer retention.
- Built rapport with customers and team members, creating a positive work environment that encouraged teamwork.
- Uphold quality control policies to boost customer satisfaction.
- Provided fast, friendly service for routine inquiries and complaints.
- Set clear expectations to guide employees toward achieving targets.
- Executed thorough opening, closing, and shift change functions to uphold operational standards.
Education
High School Diploma -
Antelope Valley Learning Academy
Palmdale, CASkills
- Customer service
- Call center experience
- Customer satisfaction strategies
- Effective communication
- Fluency in Spanish
- Data entry
- Issue resolution
- Sales reporting
- Team collaboration
- Detail orientation
- Multitasking
- Organizational skills
- Employee training
- Policy compliance
- PPE compliance
- Product knowledge
- Positive mindset
- Spanish fluency
Timeline
Customer Service Agent - Enteral
Shield HealthCare
12.2023 - Current
Lead Ride Operator
Six Flags Magic Mountain
05.2019 - 12.2023
High School Diploma -
Antelope Valley Learning Academy