Mairene Nieves
Knoxville,TN
Summary
Dedicated professional with strong customer service skills and event coordination expertise. Committed to creating memorable guest experiences while ensuring timely and efficient service.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Convention Center
Knoxville, TN
02.2022 - Current
- Managed customer orders and delivered prompt service, significantly enhancing guest satisfaction at large events.
- Prepared and served diverse beverages, contributing to memorable experiences during conventions and trade shows.
- Assisted in setting up and breaking down event spaces, optimizing guest flow and comfort.
Banquet Server
Marriot Hotel
Knoxville, TN
10.2023 - 08.2024
- Delivered food and beverages to guests promptly, enhancing overall dining experience.
- Arranged banquet spaces according to event specifications and client preferences, facilitating smooth event execution.
- Ensured cleanliness of dining areas during events, promoting guest comfort and satisfaction.
Assistant Manager
Que Cache Spa
Medellin , Colombia
11.2020 - 12.2021
- Assisted in managing daily operations to maintain a high standard of service in a luxury spa environment.
- Coordinated staff schedules to optimize service coverage and enhance client satisfaction.
- Trained new employees on spa protocols and customer service standards.
- Organized promotional events that increased client engagement and boosted spa visibility.
Education
Bachelor of Science - Engineering
UNEFA
Venezuela04-2015
Skills
- Event coordination
- Customer service
- Point of sale systems
- Order management
- Beverage preparation
- Event setup
- Microsoft Office
- Bilingual
Timeline
Banquet Server
Marriot Hotel
10.2023 - 08.2024
Server/Bartender
Convention Center
02.2022 - Current
Assistant Manager
Que Cache Spa
11.2020 - 12.2021
Bachelor of Science - Engineering
UNEFA