Mohammed Alayid
Kissimmee,FL
Summary
Proven IT Specialist with a track record of enhancing system efficiency for Florida Professional Group. Expert in IT Troubleshooting and Information Security, significantly improving network reliability. Skilled in providing top-notch customer service, ensuring seamless operational flow. Demonstrates exceptional problem-solving abilities and a commitment to maintaining cutting-edge technical skills. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
6
6
years of professional experience
Work History
IT Specialist
Florida Professional Group
01.2018 - 03.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ05.2025
Skills
- IT Troubleshooting
- IT Documentation
- Information Security
- Troubleshooting
- Network Troubleshooting
- IP Addressing
- Wireless Networking
Timeline
IT Specialist
Florida Professional Group
01.2018 - 03.2024
Bachelor of Science - Information Technology
University of Phoenix
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