Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Maisha Carney

Summary

Business professional with focus on team collaboration and achieving results. Demonstrated ability to adapt to changing needs and drive impactful outcomes. Strong skills in project management, strategic planning, and process optimization. Reliable and effective in coordinating teams and resources to meet organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Liaison

Montefiore
03.2022 - 06.2025
  • Facilitated communication between departments to enhance patient experience and resolve inquiries efficiently.
  • Coordinated training sessions for new staff, ensuring adherence to customer service standards and best practices.
  • Schedule appointments for radiology department. Generate exams for Ultra Sounds, MRI, Fluoroscopy, mammograms, and Dexa , etc.
  • Developed and implemented process improvements that streamlined workflows, enhancing overall team productivity.
  • Addressed patient concerns by providing accurate information and support, resulting in increased satisfaction rates.
  • Managed escalated issues with empathy, ensuring timely resolution while maintaining positive relationships with patients and families.

Team Member

Burlington Coat Factory
05.2019 - 08.2019
  • Delivered excellent customer service with a positive, professional disposition
  • Took lead in accounting for inventory; inclusive of ordering & restocking products
  • Processed day to day monetary transactions and was entrusted with the company's cash drawer
  • Worked closely with the managerial department pertaining to office management and staffing input.
  • Assisted with the daily import and export of pickup orders as per customer and management request.

Head Cashier

Dicks Sporting Goods
06.2018 - 02.2019
  • Contributed to a world-class customer experience by providing passionate customer service and selling through customer engagement
  • Maintained DICK'S Sporting Goods' standards for merchandise presentation of the best apparel and equipment brands in sporting goods
  • Demonstrated ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity
  • Ability to meet Federal requirements for handling and processing firearm transactions
  • Cash Register/POS Ringing and Cash-handling

Team Leader

Stew Leonard's
04.2016 - 08.2017
  • Processed customer payments while contributing to a warm and welcoming atmosphere
  • Collected day to day customer census reports in utilization of profit to traffic ratio
  • Demonstrated suggestive marketing by Up-selling company merchandise and produce in order to maximize company profit margins.

Education

Bachelors - Business Administration

SUNY Delhi
05.2021

Highschool Certified Diploma -

Lincoln High School
06.2017

Skills

  • Proficient in Microsoft word, Excel, and PowerPoint
  • Exceptional Interpersonal Skills
  • Time management
  • Critical Thinking
  • Public Speaking
  • Project planning and development
  • Leadership
  • Call center experience
  • Complaint handling
  • Paperwork processing
  • Event planning
  • Employee relations

Extracurricular Activities

BSU: Bookkeeper - In charge of maintaining organization's paperwork and digital database Volunteer at Shelter - Duties included taking inventory of supplies and outsourcing for additional imports Job shadow for Public Information at Library- Made phone calls to schools for reminders of upcoming events. Shadowed my mentor for the day to observe work responsibilities and created a flier for the Carnival Event that occurred.

Timeline

Customer Service Liaison

Montefiore
03.2022 - 06.2025

Team Member

Burlington Coat Factory
05.2019 - 08.2019

Head Cashier

Dicks Sporting Goods
06.2018 - 02.2019

Team Leader

Stew Leonard's
04.2016 - 08.2017

Bachelors - Business Administration

SUNY Delhi

Highschool Certified Diploma -

Lincoln High School

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Maisha Carney