Maisha Johnson
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
16
16
years of professional experience
Work History
Bartender
Hamilton Sports and Grill
Baltimore
12.2025 - Current
- Crafted and served unique beverages, enhancing customer satisfaction.
- Greeted customers and provided excellent customer service.
- Interacted with patrons to create welcoming atmosphere and foster loyalty.
- Developed knowledge of drink recipes and menu offerings effectively.
- Collaborated with kitchen staff to ensure timely service delivery.
- Processed cash transactions efficiently, ensuring accurate financial reporting.
- Followed safety and health regulations in beverage preparation.
Bartender/Trainer
Crackpot
Towson
08.2021 - 10.2025
- Trained staff on cocktail preparation and bartending techniques.
- Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.
- Developed training materials for new bartenders to enhance skillsets.
- Conducted regular assessments to evaluate bartender performance and knowledge.
- Recognized training gaps and delivered targeted instruction.
- Provided feedback and coaching to improve team performance and service quality.
- Conducted regular performance evaluations of trainees to ensure compliance with company standards and policies.
- Collaborated with management to identify training needs and schedule sessions.
- Collaborated with other departments to ensure that all employees are trained on their respective roles effectively.
- Trained new bartenders on drink preparation and upselling techniques.
- Demonstrated proper use of bar equipment and tools during training sessions.
- Ensured compliance with health and safety regulations in bar operations.
- Demonstrated safe working methods to ensure a safe environment for all staff members.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Organized team-building activities to foster a positive work environment among bartenders.
- Participated in weekly meetings with managers and supervisors to discuss staffing needs or operational issues.
- Provided mentorship opportunities for junior staff members by helping them develop their skillset further through constructive criticism or advice.
- Suggested innovative ideas for promotional events or activities geared towards increasing sales revenue.
- Researched current trends in the beverage industry in order to keep up-to-date with new products or services offered.
- Provided feedback on job performance to increase efficiency and effectiveness in the workplace.
Bartender/Server
Outback
Hunt Valley
10.2010 - 03.2021
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during shifts.
- Managed inventory levels and restocked supplies, ensuring bar remained well-stocked for customer demand.
- Engaged with customers to provide exceptional service and recommendations.
- Trained new bartenders on techniques, recipes, and customer service standards.
- Collaborated with kitchen staff to ensure timely service for food orders.
- Handled cash transactions and processed payments efficiently and accurately.
- Monitored customer behavior to ensure a safe and enjoyable environment.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Fostered strong working relationships with colleagues through effective communication, enhancing team collaboration.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events, successfully increasing customer engagement and driving sales.
- Attended weekly team meetings to collaboratively review goals and objectives established by management.
- Attended regular training sessions to stay updated on new products or trends.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Provided excellent customer service in fast-paced dining environment.
Education
Parkville High
Parkville, MDSkills
- Beverage preparation
- Mixology
- Classic cocktails
- Cocktail list development
- Menu development
- Menu design
- Beverage supply orders
- Inventory management
- Order management
- Point of sale systems
- Conversant in [language]
- Responsible alcohol service
- Safe service compliance
- Health regulation compliance
- Safe food handling procedures
- Bar operations management
- Bar equipment use
- Glassware management
- Maintaining a clean bar
- Cleanliness and hygiene
- Food running
- Event coordination
- Sales promotion
- Sales and marketing
- Suggestive selling
- Client relations
- Customer service expertise
- Team collaboration
- Team player attitude
- Training delivery
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Service-oriented mindset
- Exceptional service
- Alcohol awareness
- Extensive wine portfolio
- Creative mixology
- Salesmanship
- Engaging personality
- Professional appearance
- Patience and tolerance
- Conversant in [language]
- Beverage supply orders
- Engaging personality
- Customer service expertise
- Conversant in [language]
Timeline
Bartender
Hamilton Sports and Grill
12.2025 - Current
Bartender/Trainer
Crackpot
08.2021 - 10.2025
Bartender/Server
Outback
10.2010 - 03.2021
Parkville High