Maisha Riascos Rodriguez
Deerfield Beach,FL
Summary
Confident manager with experience in custom framing, sales operations, and customer support. Strong background in team leadership, employee coaching, and policy-based problem solving. Committed to improving service quality, supporting business growth, and maintaining accurate financial records.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Custom Framing Manager
Michaels Arts and Crafts
Pompano Beach, Florida
08.2026 - Current
- Handled Michaels' custom framing consultations for artwork, photos, and memorabilia.
- Managed daily frame shop workflow priorities and customer pickups.
- Calculated pricing for custom frame jobs using labor and material costs.
- Supported associates with custom framing service training and customer guidance.
- Monitored employee performance to uphold quality standards and ensure customer satisfaction.
- Facilitated team meetings to analyze business results and align on priorities.
- Mediated employee disputes to promote a collaborative work environment.
- Maintained accurate sales transaction records to assist accounting.
Sales Manager
Michaels Arts and Crafts
Pompano Beach, Florida
08.2024 - 08.2026
- Built sales plans, goals, strategies, and objectives to support team and revenue goals.
- Drove company growth and brand development through market expansion and sales efforts.
- Handled daily sales department operations, including staff supervision.
- Coached and mentored junior sales staff, enhancing their role success.
- Coached team members on customer service, product knowledge, and sales techniques.
- Trained associates on register procedures, point-of-sale systems, and checkout accuracy.
- Resolved customer concerns through clear communication and store policy guidance.
- Addressed customer complaints effectively related to sales and service.
- Supported sales team initiatives to promote growth and development.
Framer
Michaels Arts and Crafts
Pompano Beach, Florida
05.2023 - 08.2024
- Assembled custom frames and mats, ensuring quality and accuracy for Michael's framing orders.
- Mounted artwork and stretched canvases to framing specifications.
- Measured artwork and selected appropriate materials to meet customer needs at Michaels Arts and Crafts.
- Cut glass, foam board, and backing for framing projects.
- Assisted customers with design inquiries, providing tailored recommendations at Michael's framing counter.
- Helped customers find specific products, answered questions, and gave product advice.
- Organized framing supplies and kept work area clean in Michael's store.
- Initiated friendly interactions with customers and delivered strong customer service.
- Handled customer complaints in a professional manner.
Sales Floor Associate
Michaels Arts and Crafts
Pompano Beach, Florida
09.2022 - 05.2023
- Helped customers choose crafting supplies and find products on the sales floor.
- Processed purchases at the register using accurate point-of-sale procedures.
- Handled cash register tasks, counted money, separated charge slips, and balanced drawers for financial accuracy and security.
- Stocked merchandise and arranged aisles to support visual merchandising standards and improve product visibility..
- Greeted customers quickly and provided assistance to improve the shopping experience.
- Maintained friendly, professional communication with customers and colleagues alike.
Cashier/Server
Kilwins Chocolates & Ice Cream
Pompano Beach, Florida
03.2022 - 06.2022
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained clean counters, dining areas, and service stations.
- Executed tasks to support team operations.
Shop Seller
Loppis-Second Hand
Bogota, Bogota D.C
10.2019 - 02.2020
- Operated a cash register and handled daily sales transactions.
- Sorted incoming goods and priced merchandise to enhance sales floor presentation.
- Greeted customers and provided assistance with product selection.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Supported team with opening, closing, and routine shop duties.
Host
Casa Valhalla
Bogota , Bogota D.C
09.2018 - 09.2019
- Anticipated customer needs to deliver effective service.
- Efficiently managed high volume of incoming calls.
- Completed related tasks to support team objectives.
- Resolved customer conflicts when necessary.
Education
Associate of Arts - Political Science
Broward College
Fort Lauderdale, FL06-2029
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06-2022
Skills
- Point-of-sale systems
- Financial management
- Cash management
- Customer service
- Product knowledge
- Sales strategy development
- Employee training
- Team management
- Conflict resolution
- Written communication skills
- Research methods
- Employee motivation
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Custom Framing Manager
Michaels Arts and Crafts
08.2026 - Current
Sales Manager
Michaels Arts and Crafts
08.2024 - 08.2026
Framer
Michaels Arts and Crafts
05.2023 - 08.2024
Sales Floor Associate
Michaels Arts and Crafts
09.2022 - 05.2023
Cashier/Server
Kilwins Chocolates & Ice Cream
03.2022 - 06.2022
Shop Seller
Loppis-Second Hand
10.2019 - 02.2020
Host
Casa Valhalla
09.2018 - 09.2019
Associate of Arts - Political Science
Broward College
High School Diploma -
Blanche Ely High School