Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maisha Robinson

Miami,FL

Summary

Dynamic Manager, excelling in customer relationship management and problem-solving. Leveraged computer skills and a positive attitude to enhance customer satisfaction, streamline operations, and achieve strategic goals. Expert in driving sales through effective communication and innovative solutions, consistently meeting deadlines and improving service delivery.

Overview

5
5
years of professional experience

Work History

Manager

European Wax Center
05.2019 - 09.2024
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Education

Miami Southridge Senior High School
Miami, FL

Skills

  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Customer Service
  • Computer Skills
  • Positive Attitude
  • Problem-Solving
  • Customer Relationship Management

Languages

Spanish
Native or Bilingual

Timeline

Manager

European Wax Center
05.2019 - 09.2024

Miami Southridge Senior High School

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Maisha Robinson