Maisha Robinson
Manor
Summary
Dedicated medical professional with a proven track record in optimizing office operations and enhancing patient care. Recognized for a personable demeanor and attention to detail, consistently demonstrating reliability and adaptability in fast-paced environments. Extensive experience in the medical field supports a strong ability to work independently while effectively managing responsibilities.
Overview
20
20
years of professional experience
Work History
Medical Office Specialist/Medical Office Coordinator
Patriot Staffing/Texas Cardiac Arrhythmia
Austin, TX
08.2022 - Current
- Handled a range of front office duties including patient interactions, scheduling, collected and recorded co-pays, and answered multi-phone line system directing calls in a professional manner.
- Trained newly hired staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Handled referrals across multiple platforms and scheduled with proper provider.
- Created and maintained providers schedules along with updating hospital staff and multiple online platforms with On-Call coverage information.
Clinic Coordinator
Tulane University (Behavioral Health Clinic)
New Orleans, LA
08.2015 - 05.2022
- Exhibited a strong commitment to patient satisfaction through proficiently managing patient intake, check-in/out processes, appointment scheduling, copay collection, and bank deposit handling.
- Maintained electronic health record systems for accurate patient documentation.
- Managed inventory of supplies, ensuring availability for clinic operations.
- Executed tasks related to electronic billing of claims, denial follow-ups, insurance verifications, and handling multiple phone lines.
Regional Payroll Manager
Senior Care Centers
Austin, TX
02.2014 - 11.2014
- Managed and executed bi-monthly payroll audits and processes to ensure accurate and timely employee payments.
- Provided ongoing training and support to field personnel regarding payroll related systems, procedures, and reports.
- Reconciled funds returned by Financial Institutions.
- Managed the documentation and processing of new hires and terminations in the payroll system.
Assistant Payroll Coordinator
Harden Healthcare
Austin, TX
12.2012 - 01.2014
- Streamlined payroll operations for a multi-state company by efficiently handling on/off cycle processing.
- Maintained accurate records of employee Direct Deposit and W4 information.
- Reconciled direct deposit rejections and funds returned by Financial Institutions.
- Enhanced payroll efficiency by electronically managing and integrating new employee information and updates into the timekeeping system.
Rebilling Specialist
Girling Healthcare/Harden
Austin, TX
07.2006 - 12.2012
- Handled rebilling for multiple regions in Texas, ensuring accurate documentation of adjustments made to patient accounts.
- Facilitated communication and problem-solving between Insurance Companies and claimants through effective phone and written interactions, ensuring accurate processing of claims.
- Collaborated with coding staff to ensure accurate claim coding and challenged erroneous claim payments.
Education
Medical Coding And Billing Specialist Certificate Program -
The Academy Of Health Care Professions
Austin, TXHigh School Diploma -
John F. Kennedy Senior High School
New Orleans, LASkills
- Ceridian
- PeopleSoft
- Kronos
- Microsoft Office Applications
- Billing and coding
- Medical Terminology
- Claims Processing
- Insurance Verification
- ICD-10 coding
- EMR Software (Epic, eClinical Works)
- Qgenda
Timeline
Medical Office Specialist/Medical Office Coordinator
Patriot Staffing/Texas Cardiac Arrhythmia
08.2022 - Current
Clinic Coordinator
Tulane University (Behavioral Health Clinic)
08.2015 - 05.2022
Regional Payroll Manager
Senior Care Centers
02.2014 - 11.2014
Assistant Payroll Coordinator
Harden Healthcare
12.2012 - 01.2014
Rebilling Specialist
Girling Healthcare/Harden
07.2006 - 12.2012
Medical Coding And Billing Specialist Certificate Program -
The Academy Of Health Care Professions
High School Diploma -
John F. Kennedy Senior High School