Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nahum Belayhun

Morrisville,NC

Summary

Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Specialization in Windows environments. Gifted at handling issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Support Analyst

Accenture
04.2022 - Current
  • Supported users with software, hardware and network issues.
  • Configured hardware, devices and software to set up work stations for employees.
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.

MS Associate Service Desk Analyst

Allscripts
07.2021 - 04.2022
  • Engaged in user support interactions via telephone, chat and email platforms averaging 30 to 35 users each day.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Observed in-progress operations to identify important steps for technical instructions.

Education

Bachelor of Science - Information Technology

East Carolina University
Greenville, NC
05.2021

Skills

  • Problem Solver
  • Critical Thinking
  • Customer Service
  • Network Proficient
  • Windows Operating System
  • Linux
  • Azure Active Directory
  • Technical Writing

Certification

  • CCNA Network Associate, Cisco - June 2021
  • Comptia Security +, Comptia - December 2022
  • AZ-900, Microsoft - January 2022

Timeline

IT Support Analyst

Accenture
04.2022 - Current

MS Associate Service Desk Analyst

Allscripts
07.2021 - 04.2022

Bachelor of Science - Information Technology

East Carolina University

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Nahum Belayhun