Open To Work
Maishilio Holt
Las Vegas
Summary
Seasoned back-of-house lead manager with expertise in optimizing production processes and enhancing team performance. Proven ability to manage inventory, ensure food quality and safety, and streamline operations, contributing to significant efficiency gains and improved customer satisfaction.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Self Employed Contractor
Dispatch /Delivery Driver
Las Vegas
02.2025 - Current
- Completed an average of 80 deliveries daily, achieving a 95% on-time rate.
- Managed delivery routes to maximize efficiency and minimize fuel consumption.
- Maintained accurate records of deliveries, including times, recipient names, and special instructions.
- Ensured safe handling and transportation of fragile and perishable items to maintain quality.
- Utilized GPS navigation systems to determine optimal delivery routes.
- Coordinated with dispatchers on daily delivery schedules to streamline operations.
- Followed safety protocols for loading and unloading packages from vehicles.
BOH Lead Manager
BIG CHICKEN
Las Vegas
01.2023 - 01.2025
- Streamlined production processes by implementing efficient workflow systems resulting in improved productivity by 80%
- Oversaw all back-of-house operations, including inventory management, food preparation, and kitchen cleanliness
- Managed a team of 15 kitchen staff members, providing training, guidance, and performance evaluations
- Developed and implemented standardized recipes and portion control measures to ensure consistent quality of food
- Maintained compliance with health and safety regulations in food handling, storage, and sanitation practices
- Conducted regular inspections of equipment to identify maintenance needs and coordinated repairs or replacements to minimize downtime
- Collaborated with executive chef on menu development initiatives based on customer feedback trends
Customer Service and Sales Representative
KNOAH'S SOLUTIONS
Henderson
06.2021 - 12.2022
- Identified opportunities for upselling and cross-selling products based on customer needs and preferences, contributing to an increase in sales revenue by 80%
- Assisted customers with product selection and order placement while tracking shipments for accurate and timely delivery
- Managed high volume of incoming calls and emails, achieving consistent response times within five minutes
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
- Resolved billing discrepancies by collaborating with the finance team, resulting in a 70% reduction in accounts receivable errors
- Delivered product knowledge training to new hires, promoting consistent service quality across team
Wiring Assembler Tech
Aristocrat Technologies Inc
Las Vegas
08.2017 - 04.2021
- Installed new slot machines, ensuring accurate wiring and configuration for optimal performance.
- Troubleshot complex technical issues with technicians, utilizing specialized expertise to resolve problems efficiently.
- Implemented software updates to improve performance and security of slot machine systems.
- Mentored junior technicians, guiding them on technical procedures and safety protocols to enhance team competency.
- Participated in training sessions to remain current on advancements in slot machine technology.
Education
Certified Holistic Nutritional Health Coach - Nutritional Counseling
Integrative Nutrition
New York, NY07-2021
Diploma - Basic Studies
Garey Senior High School
Pomona, CA06-1996
Skills
- Route optimization
- Package handling
- Logistics coordination
- Route management
- Driver training programs
- Route efficiency techniques
- Customer management
Certification
- State of Nevada Private investigators Licensing Board 2025-01 to 2030-01 Unarmed Registered Employee
- Driver's License 2021-07 to 2025-08
Timeline
Self Employed Contractor
Dispatch /Delivery Driver
02.2025 - Current
BOH Lead Manager
BIG CHICKEN
01.2023 - 01.2025
Customer Service and Sales Representative
KNOAH'S SOLUTIONS
06.2021 - 12.2022
Wiring Assembler Tech
Aristocrat Technologies Inc
08.2017 - 04.2021
Certified Holistic Nutritional Health Coach - Nutritional Counseling
Integrative Nutrition
Diploma - Basic Studies
Garey Senior High School