Maisie Bavaro

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities

• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Answer back to back inbound phone calls in a fast paced environment
• Verify customers to allow account access
• Handling security to all customers accounts
• Processing withdrawals, rollovers, rebalances, exchanges, loan payments, and handling the death notification process
• Handling high dollar transactions
• Answering all questions for any customer
• Using extreme detail to add direct deposit and bank accounts used to send high dollar amounts to and from Fidelity
• Using accuracy to correctly process all transactions to and from their retirement plans
• Using accuracy to assist customers in making changes to their 401k plans

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

In addition to all Floor Staff duties:

• Handling thousands of dollars and counting down cash drawers at the start and end of every shift
• Dealing with any and all customer service issues, such as handling complaints, performing refunds, writing rain checks and answering emails
• Ensuring all projection booth operations are running smoothly and on time
• Assessing the needs of the floor staff and supporting them during rushes by filling in
• Performing opening and closing procedures, such as morning fund counts, staff time management sheets, shutting off projectors and securing the building
• Communicating with other supervisors and managers about daily operations.

● Greeting customers quickly and enthusiastically

● Answering customer inquiries both in person and over the phone

● Keeping the lines moving quickly, even during the biggest movie events and our busiest rounds

● Regularly and proactively check and clean theaters

● Directing guests to the appropriate theater

● Handling money and give change correctly.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Informed servers of newly seated parties for speedy service.
• Used cash registers and credit card machines to cash out customers.
• Documented reservations, alerted servers and managers of large groups and prepared seating.