Maite Martinez-Mendez
Detroit,MI
Summary
Experienced Medical Essential Worker knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the company. Successful with quick, safety-oriented and well-organized coordinatings with insurance providers, prescribers and individuals to address issues. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Binson's Pharmacy
05.2023 - 03.2024
- Resolved third-party billing, computer system and customer service issues.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Pharmacy Technician
CVS Pharmacy
10.2021 - 06.2023
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Certified Medical Billing & Coding Specialist - Medical Insurance Coding
Marosa School of Phlebotomy
Eastpointe, MI02.2022
Skills
- Bilingual (Spanish and English)
- Insurance Claim Processing Software
- Customer Service
- Pharmacy Software Proficiency
- Certified Pharmacy Technician (CPhT)
- Insurance Verification
- Medical Coding
- Confidentiality and HIPAA
- Cash Register Operations
- Call Center
- Prior Authorization Process
- Data Entry
- Medical Billing Processing
Certification
- CPhT - Certified Pharmacy Technician
- CCS - Certified Coding Specialist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Binson's Pharmacy
05.2023 - 03.2024
Pharmacy Technician
CVS Pharmacy
10.2021 - 06.2023
Certified Medical Billing & Coding Specialist - Medical Insurance Coding
Marosa School of Phlebotomy
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