Maiya E. Martinez
Miami
Summary
Detail-oriented banking professional with experience in branch operations, customer relationship management, transaction processing, cash handling, and regulatory compliance. Proven ability to identify and resolve operational issues, maintain accurate records, and ensure adherence to bank policies and procedures. Strong analytical, communication, and problem-solving skills with experience reviewing documentation, mitigating risk, supporting audits, and delivering feedback to customers and team members. Adept at utilizing data and reporting tools to improve processes, enhance operational efficiency, and maintain high standards of accuracy in a fast-paced financial environment.
Overview
7
7
years of professional experience
Work History
RELATIONSHIP BANKER
Bank of America
01.2022 - Current
- Executed various banker transactions such as wires, transfers, and account openings
- Actively involved in a mentorship program led by a Market Operations Analyst
- Drove efficiency and customer loyalty by overseeing the teller line, maintaining the vault, handling ATM responsibilities, and consistently exceeding retention goals.
- Addressed client needs via phone outreach
- Consistently delivering exceptional customer service
- Enhanced teamwork dynamics by actively participating and motivating the team.
- Built long-term relationships with customers by providing personalized service and support.
ASSISTANT HEAD TELLER
TD Bank
04.2021 - 01.2022
- Provided leadership and encouraged fellow employees
- Led the training of new tellers on operational procedures, policies and regulations.
- Performed daily balancing of cash drawers and prepared reports for management review.
- Organized workstations to ensure efficient workflow throughout the day.
- Conducted regular audits of all teller transactions to identify discrepancies or errors.
BANK TELLER
TD Bank
03.2019 - 04.2021
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
High School Diploma -
North Miami Senior High School
Miami, FLAccounting, Business
Miami Dade College
Miami, FL06-2024
Skills
- Compliance Monitoring & Risk Management
- Audit Support & Quality Assurance
- Banking Operations
- Regulatory Policy Adherence
- Process Improvement
- Documentation Review
- Record Maintenance
- Cash Management & Reconciliation
- Problem Resolution
- Written & Verbal Communication
- Microsoft Excel & Microsoft Word
- Attention to Detail
- Time Management
COMMUNITY SERVICE
Northwest Baptist Church, Over 170 hours
Timeline
RELATIONSHIP BANKER
Bank of America
01.2022 - Current
ASSISTANT HEAD TELLER
TD Bank
04.2021 - 01.2022
BANK TELLER
TD Bank
03.2019 - 04.2021
Accounting, Business
Miami Dade College
High School Diploma -
North Miami Senior High School