Maiyia Walker
Greenville,SC
Summary
Motivated and adaptable professional with a strong commitment to excellence in all endeavors. Proactive problem-solver with a keen eye for detail, known for effective communication and thriving in collaborative team environments. Quick learner who eagerly takes on new challenges to contribute to achieving organizational goals. Committed to personal and professional growth, consistently delivering high-quality results.
Overview
16
16
years of professional experience
Work History
Invoice Resolution Representative (Accounts Payable)
FedEx Logistics
09.2008 - 03.2024
- Achieved a 99.5% accuracy rate in processing invoices for payment, assisted in generating customer reports, streamlined payment processes, implemented an audit system, resolved billing discrepancies, provided audit and contract review, and collaborated on process improvements.
QA Inspector
Shopko Optical Lab
03.2023 - 08.2023
- Achieved a 98% defect-free rate, assisted other departments, exceeded productivity quotas, developed a streamlined inspection process, collaborated on defect reduction, and ensured compliance with quality standards.
Hand Packer
Hearthside Foods (Interbake Foods)
06.2022 - 03.2023
- Achieved a packing quota of 500 ice cream cones per hour, maintained food safety standards, implemented safety procedures, led cleaning initiatives, managed supply replenishment, and demonstrated physical stamina.
Eligibility Specialist/Customer Service/Collection
Aspirion Health Services/HRS Erase Formerly Resolute Group
11.2015 - 06.2022
- Achieved a 95% customer satisfaction rate, managed high call volumes, reduced workload backlog, decreased call handling time, implemented a tracking system for billing disputes, and collaborated on process improvements.
Education
GED -
Dekalb Technical College
Clarkston, GA06.2008
Paralegal Certificate -
Iverson Business School and Court Reporting
Atlanta, GA03.2008
Skills
- Microsoft Word Office
- Mercury Gate (TMS System)
- Oracle
- EDI
- Meditech
- EPIC
- Internal Systems
- Project Management
- Customer Support
- Customer Relations
- Strategic Direction
Languages
Hmong
Native or Bilingual
Timeline
QA Inspector
Shopko Optical Lab
03.2023 - 08.2023
Hand Packer
Hearthside Foods (Interbake Foods)
06.2022 - 03.2023
Eligibility Specialist/Customer Service/Collection
Aspirion Health Services/HRS Erase Formerly Resolute Group
11.2015 - 06.2022
Invoice Resolution Representative (Accounts Payable)
FedEx Logistics
09.2008 - 03.2024
GED -
Dekalb Technical College
Paralegal Certificate -
Iverson Business School and Court Reporting