Maja Gligorijevic
Belgrade,Serbia
Summary
HR professional with experience in HR administration, recruitment, employee communication, and operational support within international organizations. Experienced in handling employee documentation, coordinating HR processes, screening candidates, resolving inquiries, and collaborating with multicultural teams. Strong administrative background combined with over ten years of experience in highly regulated environments requiring accuracy, confidentiality, and excellent customer service. Currently pursuing a Master's degree in Human Resource Management, with a strong interest in HR Operations, Learning & Development, and HR Business Services.
Overview
15
15
years of professional experience
Work History
Cabin Crew
Air Serbia
Belgrade
03.2024 - Current
- Deliver exceptional customer service in a fast-paced international environment.
- Ensure compliance with company procedures and safety standards.
- Resolve customer issues efficiently while maintaining professionalism.
- Collaborate with multicultural teams to deliver high-quality service.
Communication Specialist /Technical IT Recruiter
Toptal
Remote
11.2021 - 12.2023
- Managed end-to-end candidate screening and interview coordination.
- Managed approximately 15-20 interviews per day, 10-20 emails, and prescreening tasks
- Maintained accurate candidate records and documentation within internal systems.
- Processed candidate applications while ensuring data accuracy.
- Responded to candidate inquiries and resolved recruitment-related requests.
- Delivered onboarding support and participated in training new team members.
- Conducted business communication training sessions.
- Worked daily with internal platforms, Slack, reporting tools, and HR documentation.
HR Administrator
ORRO Logistics
Belgrade
08.2020 - 02.2021
- Managed day-to-day HR administrative activities.
- Maintained employee records and HR documentation.
- Supported onboarding and personnel administration.
- Coordinated HR documentation and compliance activities.
- Ensured accurate execution of HR administrative procedures.
Senior Cabin Crew Member
Etihad Airways
Abu Dhabi, UAE
07.2013 - 07.2020
- Led multicultural cabin crew teams.
- Coordinated operational processes and staff performance.
- Delivered coaching and on-the-job training.
- Prepared operational reports.
- Ensured compliance with company procedures and quality standards.
- Managed customer escalations and complex operational situations.
Cabin Crew
Qatar Airways
Doha, Qatar
12.2011 - 06.2013
- Delivered premium customer service.
- Worked in a multicultural operational environment.
- Maintained compliance with aviation procedures.
Education
Master's Degree - Human Resource Management
Faculty of Media And Communications
Belgrade09-2026
BA in Oriental Philology - Turkish Language And Literature
University of Belgrade, Faculty of Philology
Belgrade11-2009
Skills
- HR Administration
- Recruitment & Talent Acquisition
- Employee Documentation
- HR Operations
- MS Office (Excel, Word, PowerPoint, Outlook)
- Data Accuracy
- Employee Communication
- Process Improvement
- Training Coordination
- Cross-functional Collaboration
- Problem Solving
- Customer Service
- Administrative Support
Timeline
Cabin Crew
Air Serbia
03.2024 - Current
Communication Specialist /Technical IT Recruiter
Toptal
11.2021 - 12.2023
HR Administrator
ORRO Logistics
08.2020 - 02.2021
Senior Cabin Crew Member
Etihad Airways
07.2013 - 07.2020
Cabin Crew
Qatar Airways
12.2011 - 06.2013
Master's Degree - Human Resource Management
Faculty of Media And Communications
BA in Oriental Philology - Turkish Language And Literature
University of Belgrade, Faculty of Philology