Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
MAJD AL - KHAROUF

MAJD AL - KHAROUF

Aqaba

Summary

Dedicated and friendly salesperson with experience in providing excellent customer service. Known for a positive attitude and ability to work long hours. Quick learner who follows good customer service practices and effectively solves problems as they arise. Skilled in handling customer issues and ensuring satisfaction, even in challenging situations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista

Yaffi Coffee House
03.2025 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Strong upselling abilities, promoting special drinks and food items to enhance customer experience and boost sales.
  • In-depth knowledge of coffee beans, brewing methods, and espresso preparation, including understanding flavor profiles and origins.

Barista

Mokha Coffee House
01.2024 - 07.2024
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Strong upselling abilities, promoting special drinks and food items to enhance customer experience and boost sales.
  • Experience training new staff on coffee preparation techniques, customer service standards, and operational procedures.
  • Experienced in managing inventory levels, placing orders, and minimizing waste to ensure cost-effective operations.
  • In-depth knowledge of coffee beans, brewing methods, and espresso preparation, including understanding flavor profiles and origins.

Sales

Ladies World
12.2019 - 10.2021
  • Resolve customer complaints or answer customers’ questions regarding policies and prices
  • Being ready to handle any problems with customers or client, problem solving on the fly, crowd control and satisfying the needs of the customer who did not get what they wanted
  • Strong upselling abilities and promoting

Sales

Jaber mall
02.2019 - 09.2019
  • Having lots of patience and being able to handle different kind’s people and their needs
  • Coordinating delivery of product
  • Developed strong relationships with clients by actively seeking and responding to feedback

Sales

Top market
01.2017 - 01.2019
  • Experience with cash registers and handling transactions accurately.
  • Customer service and products knowledge
  • Coordinating delivery of product or services
  • Understanding pricing strategies

Education

Middle school -

Ein Karem School Amman
01.2019

High school - undefined

Qutaiba Bin Muslim School
01.2022

Business-Administration

University of Jordan-Aqaba

Skills

  • Ability to work under pressure
  • Excellent communicator
  • Leadership
  • Project management
  • Collaboration
  • Negotiation
  • Customer Service Skills
  • Coffee Knowledge
  • Sales Skills

Certification

  • Certified Digital Marketing Professional, [The Hope International Company] - 05/Sep/2024 to 05/Nov/2024
  • Human Resources, [The Hope International Company] - 16/Mar/2024 to 10/Oct/2024

Languages

Arabic
Native or Bilingual
English
Professional Working

Timeline

Barista

Yaffi Coffee House
03.2025 - Current

Barista

Mokha Coffee House
01.2024 - 07.2024

Sales

Ladies World
12.2019 - 10.2021

Sales

Jaber mall
02.2019 - 09.2019

Sales

Top market
01.2017 - 01.2019

High school - undefined

Qutaiba Bin Muslim School

Middle school -

Ein Karem School Amman

Business-Administration

University of Jordan-Aqaba

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