Majd Daoud
Jacksonville,FL
Summary
Customer support and operations professional with 5+ years of experience in high-volume, fast-paced environments. Skilled in troubleshooting, process improvement, and cross-functional collaboration. Committed to accuracy, attention to detail, and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Licensed Real Estate Agent
DJ & Lindsey Real Estate
Jacksonville, FL
08.2025 - Current
- Managed 75+ active client relationships monthly, providing consultative support, issue resolution, and guidance through complex transaction processes
- Maintained sub-10-minute response times for inbound inquiries while coordinating with multiple stakeholders to resolve time-sensitive client concerns
- Analyzed client requirements and curated tailored property recommendations, delivering personalized solutions in a fast-paced, customer-focused environment
Service Consultant
Zimbrick Buick GMC
Madison, WI
05.2023 - 06.2025
- Managed 30+ customer interactions daily, delivering consultative support, troubleshooting service concerns, and maintaining a 95% client satisfaction rate
- Diagnosed customer-reported issues by gathering detailed symptom information, identifying root causes, and recommending appropriate solutions in a fast-paced service environment
- Collaborated with warranty providers to secure approval for repair claims, achieving a 90%+ approval rate through accurate documentation, compliance, and detailed case submission
E-Commerce Specialist
Amazon Marketplace
Jacksonville, FL
04.2022 - 05.2023
- Managed 100+ product listings across online marketplaces while maintaining accurate inventory and pricing updates
- Fulfilled 50+ customer orders monthly with 98%+ on-time shipment rate
- Maintained 95%+ positive customer feedback through proactive communication and issue resolution
Marketing Coordinator
Compass Group USA
Madison, Wisconsin
07.2020 - 04.2022
- Managed reporting, documentation, and campaign data with 100% accuracy to support internal operations and improve workflow efficiency
- Analyzed performance metrics and identified process improvements that contributed to a 90% increase in client satisfaction
- Trained team members on internal processes and operational best practices to improve consistency and productivity
Food Service Worker
Edgewood College
Madison, Wisconsin
01.2020 - 06.2020
- Assisted 250–300 customers daily in a high-volume environment while maintaining accuracy, efficiency, and positive customer interactions
- Resolved customer questions and service issues promptly to ensure a positive experience and maintain operational flow
- Operated POS systems and handled transactions with 100% accuracy while adhering to company procedures
Education
MBA - Business Administration
Edgewood University
Madison, WIMaster of Science - International Business
Cologne Business School
Cologne, GermanyBachelor of Science - Finance
Abu Dhabi University
Abu Dhabi, UAESkills
- Customer Support
- Ticket & Queue Management
- Troubleshooting & Triage
- CRM Systems (Follow Up Boss, CDK, Reynolds and Reynolds)
- Cross-Functional Collaboration
- Process Improvement
- AWS
- REST APIs
- JSON Fundamentals
- SQL
- Jira
- Git
- Microsoft Office Suite
Timeline
Licensed Real Estate Agent
DJ & Lindsey Real Estate
08.2025 - Current
Service Consultant
Zimbrick Buick GMC
05.2023 - 06.2025
E-Commerce Specialist
Amazon Marketplace
04.2022 - 05.2023
Marketing Coordinator
Compass Group USA
07.2020 - 04.2022
Food Service Worker
Edgewood College
01.2020 - 06.2020
MBA - Business Administration
Edgewood University
Master of Science - International Business
Cologne Business School
Bachelor of Science - Finance
Abu Dhabi University