MAJED ALKHAFAJI
Basra
Overview
9
9
years of professional experience
Work History
Phone Repair Technician
I Am the Business Owner
10.2015 - Current
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
- Enhanced overall customer experience by offering additional services such as screen protectors or cases based on their specific needs or preferences.
- Upheld strict adherence to company policies and procedures, maintaining a professional and consistent level of service for all clients.
- Offered remote support for minor software issues, allowing clients to resolve problems without bringing their phones into the shop.
- Continuously improved technical skills through participation in training courses and workshops within the industry.
- Completed warranty claims for eligible repairs, alleviating financial burdens on customers when applicable.
- Trained new technicians in company procedures and best practices, fostering a cohesive team environment.
- Provided exceptional customer service, leading to positive reviews and recommendations from satisfied clients.
- Developed strong relationships with suppliers, securing high-quality replacement parts at competitive prices.
- Increased repeat business through excellent communication and explanation of repair process to customers.
- Reduced device downtime for clients by performing accurate diagnostics and swift repairs.
- Enhanced customer satisfaction by providing timely and efficient phone repair services.
- Implemented inventory management system for tracking repair parts, streamlining order processes for efficiency gains.
- Streamlined repair processes by implementing effective time-management strategies and prioritizing tasks as needed.
- Stayed up-to-date on industry trends and emerging technologies to provide relevant solutions for customers'' phone problems.
- Educated clients on preventative measures to prolong the life of their mobile devices, reducing future repair needs.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
Timeline
Phone Repair Technician
I Am the Business Owner
10.2015 - Current