Majel Wilder
Montclair,NJ
Summary
Accomplished Florist Manager with a proven track record at Acme Fresh Market, enhancing customer satisfaction through creative vision and exceptional flower arranging skills. Expert in deescalating difficult situations and fostering client loyalty, with strong time management and communication abilities.
Overview
7
7
years of professional experience
Work History
Florist Manager
Acme Fresh Market
11.2023 - Current
- Trained new team members in floral design techniques and customer service skills, resulting in a highly capable workforce.
- Enhanced customer satisfaction by creating visually stunning floral arrangements tailored to individual preferences.
- Handled complex customer inquiries and resolved issues promptly, ensuring client satisfaction and loyalty.
- Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Acme Fresh Market
08.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Contractor
G.D.Brown Contractors
01.2018 - 03.2021
- Carried out Day to day duties accurately and efficiently
Education
High School Diploma -
Montclair High School
Montclair, NJ06-2017
Skills
- Creative vision
- Order fulfillment
- Floral arranging
- Deescalate difficult situations
- Time Management
- Communication
Timeline
Florist Manager
Acme Fresh Market
11.2023 - Current
Customer Service Representative
Acme Fresh Market
08.2021 - 11.2023
Assistant Contractor
G.D.Brown Contractors
01.2018 - 03.2021
High School Diploma -
Montclair High School
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