Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Majerly Dahiana Londono Cortes

Miami,FL

Summary

Dynamic Sales Associate with a proven track record at Publix, excelling in exceptional customer service and relationship building. Recognized for boosting customer satisfaction and driving sales through effective communication and problem-solving skills. Committed to fostering teamwork and enhancing store performance while delivering memorable shopping experiences.

Overview

9
9
years of professional experience

Work History

Sales Associate

News Link
11.2023 - Current
  • Built relationships with customers to encourage repeat business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Sales Associate

Publix
03.2017 - 10.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

Associate of Arts - Accounting

Miami Dade College
Miami, FL
12-2021

Skills

  • Exceptional customer service
  • Teamwork and collaboration
  • Relationship building
  • Conflict resolution
  • Excellent people skills
  • Excellent communication skills
  • Problem-solving skills
  • Listening skills
  • Time management
  • Reliable and punctual
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Associate

News Link
11.2023 - Current

Sales Associate

Publix
03.2017 - 10.2023

Associate of Arts - Accounting

Miami Dade College

Similar Profiles

CREATE PROFILE
Majerly Dahiana Londono Cortes