Majesty Phifer
The Bronx,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful Customer Service Manager with over 8 years of experience leading teams to exceed sales goals and customer expectations. Communicative and diplomatic leader skillful in resolving customer issues, completing audits and preparing annual budgets. Sound knowledge of job-related software.
Overview
9
9
years of professional experience
Work History
Tools Associate/ Customer Serice
Home Depot
New York, NY
10.2022 - 02.2024
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Consistently exceeded assigned targets for customer satisfaction ratings, leading to increased client retention rates.
- Assisted sales team with pre-sales consultations, demonstrating technical knowledge and professional expertise in client meetings.
- Implemented proactive maintenance plans to prevent downtime and ensure optimal system performance.
- Evaluated new products and technologies through hands-on testing, providing valuable feedback for continuous improvement efforts.
Customer Service Manager
Michaels Arts and Crafts
Port Chester, NY
11.2021 - 08.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
Factory Clerk
Coca Cola
Carlstadt, NJ
09.2016 - 09.2018
- Perform clerical duties in a storeroom setting
- Receive and handle materials for storing
- Handle storeroom supplies in an organized scheduled manner
- Check received storeroommaterials as against the documents
- Perform physical checking of storeroom materials for breakages or damages .Resolve customer issues relating to the condition of their stored items
- Prepare inventory control of storeroom materials
- Handle and record movements of incoming& outgoing storeroom materials
- Ensure storeroom premises are maintained in a neat and orderly fashion
- Ensure adherence of established safety standards of storeroom management.
STARBUCKS, Barista
MANHATTAN, NY
07.2015 - 03.2016
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Discovers and responds to customer needs
- Maintains a clean and organized workspace so that partners can locate resources and product as needed
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health safety and sanitation Guidelines for all products.
Education
High School Diploma -
FREEDOM ACADEMY
BROOKLYN, NY06.2002
Skills
- Product Knowledge
- Training and coaching
- BS also known as New York City Bombsquad Basketball Classic Inc 2014 Serves as coach and mentor to local youth in neighborhood
- Certificate Of Merit From
- New York State Senate for Outstanding Service as a Coach for Fellas United Inc Basketball
- Coach 2012Coach for Fellas United Inc Basketball team, - PresentVolunteer as coach for Boys and Girls club
- Excellent Communication Skills And Customer Service OSHA Powered Industrial Lift Trucks Certificate
Websites
Timeline
Tools Associate/ Customer Serice
Home Depot
10.2022 - 02.2024
Customer Service Manager
Michaels Arts and Crafts
11.2021 - 08.2022
Factory Clerk
Coca Cola
09.2016 - 09.2018
STARBUCKS, Barista
07.2015 - 03.2016
High School Diploma -
FREEDOM ACADEMY