Ma. Joanna Eileen Cervantes MSN, RN, CNN
Norridge,Illinois
Summary
Accomplished leader successful in influencing clinical quality improvement and patient satisfaction. Offering several years' expertise in all aspects of patient care and graduate degree in nurse leadership. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Educator
Fresenius Kidney Care Dialysis
Chicago, IL
10.2022 - Current
- Mentored clinicians as needed throughout their onboarding process with the organization.
- Monitored staff compliance with established policies and procedures related to patient safety.
- Advised leadership team on best practices for providing quality patient care services.
- Collaborated with other departments to create a comprehensive curriculum for new employees.
Patient Care Technician
Sentara Norfolk General Hospital
Virginia Beach, VA
03.2008 - 12.2024
- Provided direct patient care and assistance to healthcare team members.
- Instructed new employees on proper techniques of performing daily tasks.
- Provided emotional support to patients and their families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
Clinical Manager
Fresenius Kidney Care Dialysis
Chicago, IL
05.2018 - 10.2022
- Supervised staff in the delivery of patient care services.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Monitored performance of clinical staff against established metrics.
Clinical Educator
Fresenius Kidney Care Dialysis
Chicago, IL
02.2016 - 05.2018
Charge Nurse
DaVita
Chicago, IL
10.2013 - 02.2016
- Evaluated patient outcomes against established standards of care.
- Ensured that all documentation was completed accurately according to established policies and procedures.
- Delegated tasks appropriately among staff members according to their qualifications.
- Ensured compliance with infection control protocols throughout the facility.
Vascular Access Nurse
Vascular Access of Illinois
Chicago, IL
02.2012 - 09.2014
- Provided support to patients' families by addressing any questions or concerns they may have about their loved one's treatment plan.
- Evaluated patients for appropriate placement sites for vascular access devices.
- Provided patient education on vascular access devices and associated care.
- Assisted in the insertion of arterial lines, central venous catheters, and peripheral intravenous catheters.
Staff Nurse
Fresenius Kidney Care Dialysis
Chicago, IL
02.2009 - 10.2013
- Provided direct patient care, including wound care and medication administration.
- Assisted physicians with exams, lab tests or other procedures as requested.
- Developed individualized teaching strategies for each patient based on their specific needs.
- Administered medications as prescribed by physicians.
Education
Master of Science - Nursing Administration
Chamberlain University
Downers Grove, IL06-2015
Bachelor of Science - Nursing
Our Lady of Fatima University
Philippines03-2003
Skills
- Clinical Supervision
- Performance Improvement
- Staff Development
- Quality Improvement
- Evidence-Based Practice
- Mentoring and Coaching
Certification
- Certified Nephrology Nurse (NNCC)
Timeline
Clinical Educator
Fresenius Kidney Care Dialysis
10.2022 - Current
Clinical Manager
Fresenius Kidney Care Dialysis
05.2018 - 10.2022
Clinical Educator
Fresenius Kidney Care Dialysis
02.2016 - 05.2018
Charge Nurse
DaVita
10.2013 - 02.2016
Vascular Access Nurse
Vascular Access of Illinois
02.2012 - 09.2014
Staff Nurse
Fresenius Kidney Care Dialysis
02.2009 - 10.2013
Patient Care Technician
Sentara Norfolk General Hospital
03.2008 - 12.2024
Master of Science - Nursing Administration
Chamberlain University
Bachelor of Science - Nursing
Our Lady of Fatima University
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