Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Majra Kevric

Little Elm,Texas

Summary

Accomplished Store Manager with a proven track record at Staples, enhancing customer satisfaction and reducing shrinkage through effective problem-solving and exceptional customer service. Skilled in inventory accuracy and team development, fostering a culture of growth and productivity. Demonstrates strong multitasking and organizational abilities, leading teams to exceed sales goals and improve store operations.

Overview

15
15
years of professional experience

Work History

Store Manager

Starbucks
08.2017 - Current
  • Managed a team of 20+ baristas,fostering an environment of growth and productivity.
  • Conducted weekly business analysis and sales trends.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and partners.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store partners successfully in fast-paced environment through coaching,communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for partners.

Store Manager

Staples
03.2012 - 08.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.

Store Manager

Staples
10.2011 - 03.2013
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Collaborated closely with regional managers to implement corporate initiatives across the entire store network.

Store Manager

Staples
10.2009 - 10.2011
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.

Education

High School Diploma -

Konjic High School
Bosnia And Hercegovina
05.1994

Skills

Customer Service

Problem-Solving

Customer Relations

Multitasking and Organization

Accomplishments

  • Achieved the Top 10 store ranking 3 years in a row.

Timeline

Store Manager

Starbucks
08.2017 - Current

Store Manager

Staples
03.2012 - 08.2017

Store Manager

Staples
10.2011 - 03.2013

Store Manager

Staples
10.2009 - 10.2011

High School Diploma -

Konjic High School

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Majra Kevric